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We had the family membership and it expired the beginning of August. I signed up the other day for the new family membership and got the boxes/robot helmet (which I guess were for August). We're now in a new month and I thought they came out at the beginning of the month...did that change?
You're not the only one who's had trouble getting gift boxes with the new add-on bonus account type of Deluxe membership. I've seen at least one other thread about it here on WI - apparently it's a glitch. Definitely call them and get it straightened out.
Gosh, I hope they fix it by the time we need to get add-on bonus accounts for our family!
I just checked and there's still nothing there...guess I'll be giving them a call.
Soooo, I'm sure there are people here who signed up on the 31st (not upgraded)...did you get your boxes for September?
Ganz said it's a glitch. The primary accts are getting the boxes, but the additional accts are not. Just give them a call if you didn't get yours...1-866-WEBKINZ.
Thanks for the information. I signed up on 8/31 for Deluxe with one bonus account. I got the Aug. box on both accounts, bur the September box only came to my primary account. I was going to call [notranslate]Ganz[/notranslate] on Monday. It's good to know that they are acknowledging a glitch and I won't be given a hard time.
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