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Old 09-01-2010, 10:50 PM   #11
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Default Re: Didn't receive my Deluxe Gift

Quote:
I have an account that is expiring soon to. I renewed it yesterday on the New family plan. I got the gift box on one account,but not the other two. I called the estore. They took my information and phone #. Said they will get back to me as soon as they find out what is going on. They also said they have had other calls about the same issue


I had the same issue (which is not the same as what this thread author experienced). I signed up Tues for the new fam deluxe with 4 sub-accounts. My main acct received both the Aug AND Sept gift boxes. However, my sub-accounts only received the Aug gift box. I also called, and got the same response--they took my phone # and said they would look into it and call back when it was fixed...
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Old 09-01-2010, 10:53 PM   #12
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Default Re: September Gift Box Glitch

I had the same issue. I signed up Tues for the new fam deluxe with 4 sub-accounts. My main acct received both the Aug AND Sept gift boxes. However, my sub-accounts only received the Aug gift box. I called [notranslate]Ganz[/notranslate], and they took my phone # and said they would look into it and call back when it was fixed...
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Old 09-02-2010, 06:46 AM   #13
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Default Re: September Gift Box Glitch

ok thanks a million!!!!!!!!!! that helped, i think i may also call [notranslate]ganz[/notranslate] and see what's up....
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Old 09-02-2010, 07:09 AM   #14
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Default Re: September Gift Box Glitch

yes, I called them yesterday about the same issue. I signed up for the new family deluxe and got no gift box on the two extra accounts. I didn,t recieve the Super Deluxe Item either. My daughter is having the same problem. I am calling them again today,after spending over $100.00 for these services"we will call you back" is not going to cut it.
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Old 09-02-2010, 08:40 AM   #15
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Default Re: September Gift Box Glitch

i didn't get that problem it's happened to me before though
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Old 09-02-2010, 11:55 AM   #16
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Default Re: September Gift Box Glitch

My deluxe anniversary is Sept 8. Should I have received a Sept gift box? First time I have not received one.

Oops, found my answer on the other missing gifts thread.

Last edited by 4000kitties; 09-02-2010 at 12:20 PM.. Reason: found answer
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Old 09-02-2010, 02:36 PM   #17
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Default Re: WHERE IS SEPTEMBER'S DELUXE GIFT?

I got my gift, and you probably did too. It is at the beginning of your dock and you have to drop the box in your room to get your gifts. anyway, it is a daredevil jump suit. Here is a picture:
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Old 09-02-2010, 02:48 PM   #18
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Default Re: WHERE IS SEPTEMBER'S DELUXE GIFT?

Nope, I checked all of my 5 accounts and it is not there, guess I am going to call WEBKINZ to find out what happened. I thought that suit was e-store, it is cool!
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Old 09-02-2010, 05:11 PM   #19
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Default Re: Didn't receive my Deluxe Gift

Debkinz is right. You have gotten 12 boxes. You also did not recieve your E-store points for September either. I was very upset two months ago when I didn't get my box or points even though my membership didn't expire until the 20th but then I learned you don't get them the month it expires. Sorry! I know it stinks!
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Old 09-02-2010, 06:42 PM   #20
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Default Re: September Gift Box Glitch

uhh what thread?

View Post Originally Posted by 4000kitties
My deluxe anniversary is Sept 8. Should I have received a Sept gift box? First time I have not received one.

Oops, found my answer on the other missing gifts thread.

what thread?
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