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Old 10-12-2012, 03:12 PM   #1
zepwae
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Exclamation DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

I adopted my midnight monster on the 11th. I did NOT receive the POTM items!!!!!!!!!!!!! How do you fix this?
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Old 10-12-2012, 03:17 PM   #2
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Default Re: DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

You'll have to call Webkinz Customer Service (or have a parent do it) and let them know, they should be able to see on your account that you did adopt the POTM and fix it for you!
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Old 10-12-2012, 04:03 PM   #3
ishing you peace and
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Default Re: DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

Yes, you will have to make that call. The phone number is 1 - 866 - 932 - 5469

They are there Monday through Friday form 9am to 6pm EST

Good luck
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Old 10-12-2012, 04:08 PM   #4
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Default Re: DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

who ya gonna call? webkinz customer service! good luck and I totally understand your consern
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Old 10-12-2012, 04:09 PM   #5
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Default Re: DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

Customer service! By the way, it's a good thing that you posted this. I would not be happy if I didn't get the pet of the month items!
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Old 10-15-2012, 07:27 AM   #6
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Default Re: DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

There is a Customer Service button at the bottom of the initial log on screen. Find the option that says you did not recieve an item upon loggin in.....then sumit your information to Ganz. They will either fix it without you having to call them, OR you may get a message in email that you need to notify them. Hope it resolves soon. I know the wait can seem like forever, but be patient. It should all be fine.

By the way, congratulations on your adoption. The Midnight Monster is awesome!
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Old 10-15-2012, 07:36 AM   #7
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Default Re: DID NOT RECIEVE PET OF THE MONTH ITEMS!!!

Call GANZ and have them fix it for you. BTW, if the glitch is critical/major, that means you can't play on WW, if you can still play on it just fine, the glitch is minor.
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