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Old 07-11-2010, 10:52 PM   #1
FIA
FluffyInAlabama
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Default Completed Clock Mazes, Didn't Get Trophy

My daughter managed to complete all of the mazes in the "Beat the Clock" section of the game tonight, and she got the screen that she had won the trophy, but the trophy wasn't awarded on her account. When she went back to Webkinz World from the Hamster section, she got a message that the game couldn't connect to the server. When she went back to the Hamster section, all of the mazes were checked off showing that she had completed them, but still no trophy.

When we were playing together before this on the Flag Mazes, I noticed that sometimes a window would pop up saying that she had been inactive and asking her if she wanted to stay logged in. I was quick to reach around her and click "yes". I'm wondering if this popped up when I wasn't looking and she clicked the wrong button. If so, she was still "logged in" to the hamsters, but not into Webkinz World.

I'll be calling Ganz tomorrow to see if I can get her trophy. Fortunately I have a picture of the screen showing that she won the trophy. I was quick to grab that screen shot because I was so proud of her. She can barely read, and she won this trophy without a smidgen of help from me!
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Old 07-12-2010, 05:22 AM   #2
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Default Re: Completed Clock Mazes, Didn't Get Trophy

Congratulations to DD!!!

Please let us know what Ganz says.

This is a bad glitch for sure.
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Old 07-12-2010, 05:38 AM   #3
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Default Re: Completed Clock Mazes, Didn't Get Trophy

Great job earning the trophy FIA DD! That's quite an accomplishment.

FIA I am so glad you captured the screen shot.
Hope your DD receives her trophy.
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Old 07-12-2010, 08:19 AM   #4
FIA
FluffyInAlabama
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Default Re: Completed Clock Mazes, Didn't Get Trophy

I just got off of the phone with "Veronica" with Webkinz, and my daughter now has her trophy.

I tried to explain to her why I thought this problem had happened and why it is a big problem that the programmers should look at, that it's possible to get logged out of Webkinz World but remain logged into Mazin' Hamsters at the same time. She said she'd pass it on to the programmers, but she didn't sound very interested in what I had to say.

My theory: they need to get the system to recognize playing Mazin' Hamsters as being "active" so that it won't keep trying to log you out.
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Old 07-16-2010, 01:05 AM   #5
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Default Re: Completed Clock Mazes, Didn't Get Trophy

Thanks FIA for looking into this for all of us here at WI.
I am so glad your DD was able to get her trophy!
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Old 07-17-2010, 10:38 AM   #6
Shnooky6
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Default Not getting mazin' hamsters starting speedways trophy

i just completed my mazin' hamsters starting speedways set and went home and found it not in my dock. also there was no music when i won it.
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Old 07-18-2010, 09:28 PM   #7
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Default trophies aren't being awarded

I won the mazing hamsters trophy for the speedway one and never got it and i logged out then back on like 100 times so my mom has to call webkinz and they better help me this time!

Here is the picture of it and other people are also experiencing this

Click the image to open in full size.
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Old 07-18-2010, 09:34 PM   #8
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Default [langtitle=de]Re: trophies aren't being awarded[/langtitle]

[lang=de]im having this problem too...im sorry! [/lang]
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Old 07-18-2010, 09:38 PM   #9
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Default Re: trophies aren't being awarded

Everything that Webkinz always has a glitch
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Old 07-18-2010, 09:38 PM   #10
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Default Re: trophies aren't being awarded

Well only some. I guess they kind of do in some parts of it. Did Webkinz fix it?

-Starr
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