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Old 10-17-2009, 10:58 AM   #1
Lil Kinz
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Default Deluxe prize machine not giving prizes

Please see questions in post #20. --FIA

I have an American account. For the second time this week, I have clicked on the Deluxe Prize Machine and not been awarded a prize. The lights just circle around and it takes my turn away but no prize ever comes out of the machine. Today it happened at about 11:54 EST, and the other time was Wednesday (?) at 2:45 pm EST. Today I'm using Firefox, Wednesday I was using IE.

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Old 10-17-2009, 11:03 AM   #2
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Default Re: Deluxe prize machine not giving prizes

same here- on IE, in all 5 accounts - were told we had already our chance....
I am sorry that happened to you too
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Old 10-17-2009, 02:57 PM   #3
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Default Re: Deluxe prize machine not giving prizes

You did not miss much at least by my experience. On 7 accounts most of them got a piddly amount of cash and those that didn't got recipe food. I don't consider this much of a deluxe machine. You should get something a bit better.
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Old 10-17-2009, 05:12 PM   #4
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Default Re: Deluxe prize machine not giving prizes

Did you try logging out and back in to try it again? On mine {euro and 3 american, missed the asian I think} I got shown 0 turns but it never stopped rotating never went to the flashing where the door opens ater I clicked. I logged out of the account and back in and was able to try again. Have nothing to lose by trying it again. Know it's a lot of hassle logging out and in and all but well, nothing else to do really if you want to get a shot at it possibly.
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Old 10-17-2009, 05:14 PM   #5
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Default Re: Deluxe prize machine not giving prizes

I have done that prize machine 7 times now & gotten 6 cheese & crackers and 1 sandwich. I don't think you missed much.
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Old 10-17-2009, 06:47 PM   #6
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Default Re: Deluxe prize machine not giving prizes

Bummer..

no prize I'm not sure if I'll try for my kids or wait.
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Old 10-20-2009, 03:00 AM   #7
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Default Re: Deluxe prize machine not giving prizes

Sorry to the people that are experiencing this, I too have been having this issue. But to look on the brighter side (Thanks Marnabear LOL) I probably would have received food as well, seems like my winning streak for most wheels... that WORK
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Old 10-30-2009, 10:11 AM   #8
Lil Kinz
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Default Re: Deluxe prize machine not giving prizes

Still not getting any prizes from the Deluxe Prize Machine. This is the fourth time since I originally posted that it has shown up and I get the same thing every time. Lights rotate, takes my turn away, doesn't award prize. I have tried logging out and logging back in but it says that I have already used my turn for the day. Extremely annoying.
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Old 11-06-2009, 03:06 PM   #9
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Default Re: Deluxe prize machine not giving prizes

We have a Deluxe Family membership with 5 accounts. This happens occasionally on one or two of the accounts and with absolute (or near-absolute) consistency on one of the accounts. There is no remedy for the problem on the account where it always occurs, but logging out and back in has worked on the other account(s).

I called Customer Service, spoke with a real person who was very nice, and she took the account name and said that she would forward the problem to the tech department. She couldn't give me any estimate of when it would be fixed, other than it wouldn't be in time to play that day. I don't know if it has been fixed yet or not because the Deluxe prize machine has not come up again since then.
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Old 11-14-2009, 10:43 AM   #10
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Default Deluxe Prize Machine does not work

The last few times I have tried to use the Deluxe Prize Machine I click the button it takes away my chance and gives me nothing. The lights continue to move around the wheel but no prize ever comes up. When I click the X to close out I am sent back to today's activities with Please Wait . . . on the bottom. The Please Wait does not go away, nor can I click on anything else. Each time I have to log out and back in but cannot use the Prize Machine cause my chance has been taken away.

This has also happened to my other on a separate computer.

Last edited by FIA; 11-16-2009 at 02:04 PM.. Reason: .
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