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Old 10-01-2010, 04:32 PM   #21
nothing
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Thanks for keeping us updated Aunt Mary!!
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Old 10-01-2010, 04:39 PM   #22
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

i didn't get my gift box either and my deluxe account isn't a family one..... I hope i get it soon
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Old 10-01-2010, 05:01 PM   #23
hut? Mighty Moolitia
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

View Post Originally Posted by kissylips84
i didn't get my gift box either and my deluxe account isn't a family one..... I hope i get it soon
Is your Deluxe up for renewal? As in, did you go Deluxe in October last year?

If so, you won't get a gift box until you renew.

October 2009 - September 2010 is 12 months (and 12 gift boxes). That's all they give for a yearly subscription. You got (or should have gotten) last October's gift box, so you won't get this one.

I know because mine expired during the month right after they eliminated Family Deluxe and I didn't go Deluxe again until they reinstated Family...such that it is.

The mess in this thread is the same mess all of us that bought the "new" Family Deluxe had last month...the one we kinda forgave because it was new...

If you didn't go Deluxe last October and you don't have your gift box by Monday...call 'em!

The Customer Service lines just closed shop for the weekend.
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Old 10-01-2010, 05:24 PM   #24
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Thanks AuntMary, for all you did. This was my first month to get a box since the family has been reinstated. I joined it last month and we got all those boxes. My main account got it, but not my other 2, or the 2 that belong to friends. I won't be able to call till next Friday, as I leave Sunday for a 5- day trip, so I'm hoping they do fix it over the weekend. For my friends. I can wait. As long as I know I'll get them.
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Old 10-01-2010, 06:21 PM   #25
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

View Post Originally Posted by deblynn
Thanks AuntMary, for all you did. This was my first month to get a box since the family has been reinstated. I joined it last month and we got all those boxes. My main account got it, but not my other 2, or the 2 that belong to friends. I won't be able to call till next Friday, as I leave Sunday for a 5- day trip, so I'm hoping they do fix it over the weekend. For my friends. I can wait. As long as I know I'll get them.
Thanks to EVERYONE who called Ganz today! I had to go to work...thanks to everyone who called ALL DAY LONG!

Since you won't leave until Sunday, be sure to tell your friends to clear their caches, log on and then load their docks to check for the boxes.

Each day until those boxes show up.

If your friends are adults (or have their parents' permission) I don't see why they can't call on Monday (and annoy Ganz!) themselves.

As I pointed out to that nice little fellow I talked to...we understood it was something "new" in the programming LAST MONTH.

I wasn't ugly with him...he and the other CSRs are the ones who have to take the...brunt of the programming and other errors.

Oh on re-read, I notice that two of the "afflicted" accounts are yours...here's hoping you will get your gift boxes before you leave and you friends will, too!

All of us who have experienced this glitch will stay on top of it all weekend (and beyond, if needed) and post back with what we find.

If appropriate, please tell your friends (if the problem isn't resolved before you leave) to check this thread!

rules and they should know about this wonderful community even when we're not singing "Glitchity doo dah, glitchity dee ay! My oh my what a Ganziful day! Plenty of 'what was that?' comin' my way...glitchity doo dah, glitchity dee ay!"
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Old 10-01-2010, 08:12 PM   #26
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

I also have this problem!
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Old 10-01-2010, 09:34 PM   #27
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Same with our family deluxe! I got it, (Im the head account), but my sister, brother, and 2 friends didn't get it.
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Old 10-02-2010, 09:27 AM   #28
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

My deluxe have like TONS OF GLITCHES !!!
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Old 10-04-2010, 12:02 PM   #29
nothing
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Still no gift boxes showing up for me, how about anyone else??
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Old 10-04-2010, 12:38 PM   #30
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Still no boxes for me . I did phone even though it cost a lot as i live in UK they had my ww id and said they were aware of the problem but couldn't tell me when i would get my gift boxes or when the the problem would be sorted. The lady was very nice though

so it's just a matter of being patient
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