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Old 10-01-2010, 06:08 AM   #1
hut? Mighty Moolitia
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Default Deluxe Gift Box in Main Account ONLY...Again

I logged into my main account between 6:00 and 7:00 EDT and my gift box was there.

However as of 7:05 EDT, it is NOT in any of the other accounts. I have logged in, loaded the dock, logged out, cleared cache, logged back in, loaded the dock...nothing. Repeated the process several times for all the sub-accounts.

Same glitch as last month, "New" Family Deluxe.

The main account is NA, the others are NA, Asian, Euro.

Happy Testober indeed.
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Old 10-01-2010, 06:10 AM   #2
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Hmm, I wonder if that has something to do with it? Testober and not October?
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Old 10-01-2010, 06:10 AM   #3
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Same here. had to call last month. I am calling this morning as soon as they are open.
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Old 10-01-2010, 06:13 AM   #4
hut? Mighty Moolitia
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

The same glitch happened last month and the Ganz rep said it was just affecting the accounts that went "new" Family Deluxe. I guess they forgot to fix it!

I will be unable to call until after 5 due to that pesky little thing called "work" Here's hoping someone who is also experiencing the problem will call and report back to us!

And Happy Staff Appreciation Day to you, Dixie! Thanks for everything!
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Old 10-01-2010, 08:07 AM   #5
nothing
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

I think my main account is the only one to receive the gift box too. Two others don't have it yet, and it is the new family plan. I hope they fix this without me having to call.
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Old 10-01-2010, 08:08 AM   #6
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

I have the same issue - the box in the main account and nothing in the others.
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Old 10-01-2010, 08:09 AM   #7
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Well, it's now after 9 am, and I didn't get my deluxe gift boxes in any account, but my main one. Not the ones on the family deluxe. What is worse, is 2 of the extra accounts were friends. I feel so bad for them. Do we have to call to get it fixed, or will it be done sometime today? Thanks.
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Old 10-01-2010, 08:21 AM   #8
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

I just called Ganz. I was told they are going to try to work on a program fix because at this point they aren't wanting to put them in manually because there are too many! So I was told to wait a couple of days for this to get resolved and if I don't see it then to call back then.
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Old 10-01-2010, 08:26 AM   #9
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

I just called WW, too...The main account had the gift box but the 4 family members accounts didn't...the kids are disappointed....but I'm sure they will take care of it asap...
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Old 10-01-2010, 08:28 AM   #10
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Default Re: Deluxe Gift Box in Main Account ONLY...Again

Thanks Bonnie. With the weekend here, that means end of next week?? At least they are aware, right?
akoolaunt is offline Female
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