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On several of our accounts the daily kinzcare window does not pop up.This started yesterday. Even with logging out and back in. One of them finally popped up after logging in for the 3rd time but at least 2 others never did. I use firefox.
Today on those accounts it showed and I see that I didn't get credit for yesterday even though I was on and off those accounts several times yesterday. And now a different account is doing the same thing.
An obvious easy fix would be to add in an area where we can still go click it if it didn't pop up automatically.
That happened on one of my "small accounts" on Monday. Tuesday it said it was my first visit, but I knew I had logged in because I had the communal prize in my dock. I don't remember if the kinzcare popped up or not. I just knew something did not register...
It only shows up for me about half of the time. Several of my accounts have now missed a day even though I have logged onto all of them each day. We do need a place to go to get credit on the days it doesn't pop up. Sometimes it will show the second time I log in but on some accounts logging in 4 or 5 times didn't even help and the day was just lost.
It has to do with the page not fully loading. I didn't get the pop-up today on one of my accounts until I logged in for the 3rd time.
What is bad about this is that it happens all the time with that account (on server 12). On Thanksgiving, this account also did not get the Thanksgiving gift (I logged in over 12 times on that day) and I had to call. They added it to my dock for me.
So, if you are not getting the KinzCare pop-ups, then you probably won't get the Christmas gift pop-up and you will have to call to get the gift added to your account. Were you able to get the Thanksgiving gift pop-up?
Same here! I have 3 accounts and it did not pop up on Monday for 1 of them. I also take care of 3 other accounts and it did not pop up on one of those this week or last week. Last wekk i just thought"well.maybe I didn't go on" but now i know better. This is getting ridiculous
This has been happening to me on various accounts ever since the new map. I don't know if it's a server issue or what, but there should be some way to do it the old way. I know that I have logged on to all my accounts every day since Miss Birdy has been in the clubhouse, but several of them have kinzcare days in that range missing.
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