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Old 12-19-2010, 10:56 AM   #1
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Default Correct Password not Working

When I log into WW, I try to type in my current password and it says "The member information entered is not correct. Please try again." So then, I click on Forgot Your Password. I get my new password, type it in, and click Change Password. The same error message pops up. Has someone been hacking into my account or is this yet another WW glitch that Ganz has to fix? Please help!! Thanks!
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Old 12-19-2010, 11:02 AM   #2
call me mer.
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Default Re: Correct Password not Working

Try copy and pasting in the new and old password. You could have copied it wrong on accident, so copying and pasting it might work. If that doesn't work, is it possible to resend a new password? I don't think a hacker can do something like that that quickly...
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Old 12-19-2010, 11:04 AM   #3
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Default Re: Correct Password not Working

View Post Originally Posted by hespsn
Try copy and pasting in the new and old password. You could have copied it wrong on accident, so copying and pasting it might work. If that doesn't work, is it possible to resend a new password? I don't think a hacker can do something like that that quickly...
I tried both of those ideas. I resent a new password about five times already. I'm completely out of ideas. At this point, I'm convinced that this a glitch that Ganz needs to fix.
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Old 12-19-2010, 11:05 AM   #4
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Default Re: Correct Password not Working

Yes, I would double check your typing. That happened to me once and I had typo'd my user name duh. Double check things like caps lock. A hacker can't work that fast.
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Old 12-19-2010, 11:09 AM   #5
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Default Re: Correct Password not Working

View Post Originally Posted by adrkmfdm
Yes, I would double check your typing. That happened to me once and I had typo'd my user name duh. Double check things like caps lock. A hacker can't work that fast.
I double-checked both. Nothing's working.
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Old 12-19-2010, 11:21 AM   #6
call me mer.
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Default Re: Correct Password not Working

Hmm... try calling Ganz about it, and make sure you have your secret code with you while you are on the phone with them, just in case. When you type your username and password, are you putting spaces in front of your letters? That could mess you up.
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Old 12-19-2010, 11:37 AM   #7
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Default Re: Correct Password not Working

Can you look to see if your Caps Lock is on, sometimes it happends it doesn't let you log in.
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Old 12-19-2010, 12:22 PM   #8
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Default Re: Correct Password not Working

Thanks everyone, I finally got it to work. Not sure exactly what happened, but all that matters is that I can get on. Thanks for all your ideas!
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Old 12-19-2010, 06:09 PM   #9
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Default Re: Correct Password not Working

it happened to me once, only i think i changed my password and forgot i changed it
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Old 12-21-2010, 07:47 PM   #10
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Default Re: Correct Password not Working

Maybe it's the browser. When I tried to log in with Firefox, it always said the information was not correct. Glad you got it to work.
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