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Old 05-20-2010, 03:01 PM   #1
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Default Charmling Cherry Tree Base Options are glitched

I would like to know if anyone else is experiencing the same glitch I am with this month's enchanted tree. To save myself the typing, I'm going to copy and paste the email I sent Ganz (as per their request) to explain the glitch together with the screenshots I sent them.

As per my conversation with a CSR, I am sending you the composite graphic of the Charmling Cherry Tree. It is the largest graphic I could find, but if you look closely at the base, you can see on the right of the base that there is a silverish coloured dome with a yellow splotch in the middle and this is supposed to be an oven with what I believe is a Sugarberry Pie coming out of the oven and there are animated "heat waves" coming from the pie to indicate it is hot. When my sapling is dragged into a room, I do not get this option ~ I get the option shown in screenshot labelled "Charmling Cherry Tree Wrong Option 3".

In fact, the second option for the base is also incorrect as it is supposed to be a sparkling treasure chest of Fairy Falls charms next to a pond and, as you can see from the screenshot labelled "Charmling Cherry Tree Wrong Option 2", all that shows for the second option is one cherry basket.

The first option of three cherry baskets is as it is supposed to be, as are the trunks and tree tops. It is just the base of the cherry tree that is glitched.

This is the second Charmling Cherry Tree that has behaved in this manner. When I "opened" my first sapling, I saw all three correct options for the base but I chose to save my design for later. Several days later when I wanted to design my cherry tree, I got the incorrect bases as shown in the screenshots.
I have spoken to a CSR about this off and on for three weeks and when I call, I pretend like I haven't called before and ask the CSR to go into my account, drag the sapling into a yard and tell me what she sees ~ and every time the CSR sees the same glitched options for the base that I do. Then I get put on hold and the CSR comes back on the line five minutes later and tells me the technicians are aware of the glitch and are working on it.

I couldn't find anything posted on WI about the glitched base options, so I'm wondering, IS it just me and Ganz is giving me a bunch of hooey about the technicians working on it (ack !! they would never say this if it weren't true, right ?? ) or have others experienced what I have for three weeks ??

If you want to see all of the correct options for May's Charmling Cherry Tree, check out this link ~ http://www.webkinzinsider.com/forum/...ptions-625126/
Attached Images
File Type: pngCharmling Cherry Tree.png (17.2 KB, 0 views)
File Type: jpgCharmling Cherry Tree Wrong Option 2.jpg (72.8 KB, 0 views)
File Type: jpgCharmling Cherry Tree Wrong Option 3.jpg (81.6 KB, 0 views)

Last edited by MysticZon; 05-20-2010 at 03:15 PM.. Reason: Oops, forgot the attachments !!
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