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Old 04-04-2010, 10:56 AM   #1
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Default Caring Valley tree base will not change!

I got a Caring Valley poodle yesterday and at first the base changed like it normally should, the next time I went to look at the options for the tree the gems stayed on the base! for all three of the different choices! Help?! I do not want these gems there once I actually make the tree and go to put it in my house.
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Old 04-06-2010, 05:36 PM   #2
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Default April Caring Valley tree base will not change! (pictures included)

I got a Caring Valley poodle last Saturday and at first the base changed like it normally should, I couldn't decide what I what i wanted so I clicked on the 'Design Later' button. the next time I went to look at the options for the tree the gems stayed on the base! for all three of the different choices! Help?! I do not want these gems there once I actually make the tree and go to put it in my house.

ALSO: I have tried changing the base on both Internet Explorer and Firefox, I have deleted all my cookies and internet cache and I have tried on multiple different computers! So this problem is definitely a glitch Ganz needs to fix for me.

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Old 04-06-2010, 06:34 PM   #3
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Default Re: April Caring Valley tree base will not change! (pictures included)

Maybe wait a day or call Ganz.
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Old 04-17-2010, 06:10 PM   #4
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Default Re: April Caring Valley tree base will not change! (pictures included)

Oh what a bummer! Maybe call ganz?? I am sorry this happened to you
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Old 04-17-2010, 06:14 PM   #5
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Default Re: April Caring Valley tree base will not change! (pictures included)

Im sorry that happened to you. Maybe you could contact ganz for help
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Old 04-17-2010, 07:13 PM   #6
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Default Re: April Caring Valley tree base will not change! (pictures included)

hmmm interesting, that's happening to me now too... I'll probably wait it out and hope it fixes itself...it wasn't doing that a couple days ago...If I get sick of waiting and want my tree I'll probably just try to ignore the gems for now...although I have some old CV trees that change themselves sometimes...a call to ganz couldn't hurt...
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Old 04-20-2010, 04:56 PM   #7
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Default Re: April Caring Valley tree base will not change! (pictures included)

I am soo sorry this happened to you. I would do what everyone else is suggesting: Call Ganz. Usually that works.
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