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Old 03-09-2012, 09:32 AM   #1
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Default Can't log in since account expired

My account expired Monday. I logged in to the point where Ms. Birdy arrived and my computer froze. I logged in to my grandson's account and everything was fine. The following day his account also expired and the same thing happened on that one. We either get Ms. Birdy and it freezes, or our pets show in the bottom corner and we get a never ending "please wait." Tried clearing my cache, IE, Firefox, and Chrome. No difference. HELP!!!
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Old 03-09-2012, 09:46 AM   #2
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Default Re: Can't log in since account expired

Aww! I'm so sorry. That has happened to me but it was just a webkinz glitch. I believe it is temporary.
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Old 03-09-2012, 10:08 AM   #3
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Default Re: Can't log in since account expired

Hi Mukgramma,
I am so sorry that you can not get logged in. My suggestion is to call Ganz customer service. The contact information is in the WIKI. Here is the link.

Contact Ganz - Webkinz Insider Wiki

Good luck to you!
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Old 03-09-2012, 11:20 AM   #4
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Default Re: Can't log in since account expired

Over a year at different times I had a 3-4 expired accounts and they all got very slow connection the minute they expired and they all dot back to the regular speed after I adopted new pets .
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Old 03-09-2012, 11:33 AM   #5
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Default Re: Can't log in since account expired

If you are logging in from the main www. webkinz. com page login button,
try going to the bottom of that screen and pressing the Customer Service tab.
There is an alternate login button there that uses the mci2. webkinz. com to login.
One note, I cannot get the movie using this alternate login, but it MAY let you go far enough to
do your other activities.




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Old 03-10-2012, 10:05 AM   #6
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Default Re: Can't log in since account expired

I wondered if it was so excessively slow because of all the accounts expiring at the same time. Maybe they all overwhelmed that one system, and Ganz will probably do something to alleviate the problem. In the meantime, my sister is going to adopt some lil kinz that we got on sale last year on the accounts that have expired to get them moving again.
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Old 03-10-2012, 05:01 PM   #7
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Default Re: Can't log in since account expired

Hi there, I'm so sorry this has been happening! I've contacted Ganz about this since it has been happening to me as well. They are doing their best to fix it.

Good luck!
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