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Old 12-26-2017, 11:30 AM   #1
Shinyember
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Default Can't log in on mobile, but can on browser

I have Webkinz on my phone, and I would like to play Webkinz Mobile when I am bored and not home. Whenever I try to log in on the mobile app, it says "Sorry that account information is not correct". Yet when I use the same username and password on the browser, it works. Also note that when I first installed the app it let me log in, but after that, it stopped letting me log in.
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Old 12-26-2017, 12:30 PM   #2
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Default Re: Can't log in on mobile, but can on browser

I don't know if this is your problem but when the auto fill puts in my user ID, there is a space after my name and I have to go back and delete the space for it to accept. (Does that make sense?)
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Old 12-26-2017, 12:43 PM   #3
Shinyember
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Default Re: Can't log in on mobile, but can on browser

Yeah that was the issue, thanks!
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Old 12-27-2017, 11:03 AM   #4
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Default Re: Can't log in on mobile, but can on browser

WW is unusual in that it accepts trailing spaced as part of the user name or password. I found that out when I was setting up an estore account and copied and pasted to set up the password. Now I always have to put a space at the end in order to login.
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