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Old 02-10-2011, 01:37 PM   #1
aunt2two
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Default Can't get my daily caring food

I have logged in and out 5 times, now, and I cannot get the screen that first comes up when you log in. You click on your daily (I love my pet, or whatever it says) and a food comes up and is put on your dock. As I said, I tried 5 times, and could not get the screen to come up. Before the big change, you used to be able to open that screen yourself to get the daily food, but now that's gone! Does anyone know a way to get that daily food screen to come up?
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Old 02-10-2011, 01:52 PM   #2
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Default Re: Can't get my daily caring food

This happens to me sometimes but usually comes right back up the next time I sign in.
I would suggest clearing your cache and trying to get back in.
The pop-up box is the only way to get to the Daily Kinzcare
If clearing the cache doesn't work, I would contact Ganz. they may be able to see it from there and get it for you. And they may know a back route but as of now no one has ever been able to find it.

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Old 02-10-2011, 01:54 PM   #3
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Default Re: Can't get my daily caring food

No, it's not my cache, because the other account I played worked just fine....
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Old 02-10-2011, 03:12 PM   #4
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Default Re: Can't get my daily caring food

I have 8 accounts and only 2 of the are ever effected by it. Those 2 are on the same server, and it is only those 2 that it has ever happened to.
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Old 02-10-2011, 07:41 PM   #5
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Default Re: Can't get my daily caring food

View Post Originally Posted by kathyincanada
I have logged in and out 5 times, now, and I cannot get the screen that first comes up when you log in. You click on your daily (I love my pet, or whatever it says) and a food comes up and is put on your dock. As I said, I tried 5 times, and could not get the screen to come up. Before the big change, you used to be able to open that screen yourself to get the daily food, but now that's gone! Does anyone know a way to get that daily food screen to come up?
Sometimes when that happens to me I wait until the evening and it works fine. Also try changing your browser
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Old 02-10-2011, 10:54 PM   #6
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Default Re: Can't get my daily caring food

No, here it is evening, I'm at a different location, different computer and it *still* won't come up!
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Old 02-10-2011, 11:02 PM   #7
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Default Re: Can't get my daily caring food

I don't know have you called Ganz?
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Old 02-12-2011, 02:15 AM   #8
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Default Re: Can't get my daily caring food

I don't know if this will help but I found that if I have my screen resolution set higher than 100% (125% for example) I do not get the daily care pop up.
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Old 02-12-2011, 06:16 PM   #9
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Default Re: Can't get my daily caring food

I actually called Ganz about this on Thurs. My daily kinzcare did not show up at all on Wed., although I logged in and out at least 20 times. The rep said "you have to just sit and wait until it shows up". I explained to him that I did that and he just said "I will pass it along to the tech people".

So, even though it doesn't help much, at least you know you are not alone with this problem...
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