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Old 06-27-2011, 01:48 PM   #1
YadyYadyYady
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Default Can't even get to the Webkinz site!

I have Webkinz on my "Favorites" list, which is the way I access Webkinz. It won't work, I typed in Webkinz on Google. It won't work. Everything I try just to get to the Webkinz site....Nothing!! Everything else on my computer works just fine. My Favorites list works for everything else. WHERE IS WEBKINZ? (That's me in a panic)
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Old 06-27-2011, 01:50 PM   #2
Leopardbreeze of CC
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Default Re: Can't even get to the Webkinz site!

Same here. The screen just goes blank and won't load. I thought it was just my connection to the Internet but maybe not
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Old 06-27-2011, 01:51 PM   #3
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Default Re: Can't even get to the Webkinz site!

I've seen a couple members not being able to get into webkinz. They are probably having server problems. I'd suggest waiting a few minutes, and then try again
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Old 06-27-2011, 02:03 PM   #4
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Default Re: Can't even get to the Webkinz site!

I had the same SCARY problem last night only on my main account, my other accounts were ok
I had over 2000 items in my dock & after I got a few berries it said
"sorry we could not connect to webkinz world" and It would not let me log back in, blank screen......
I finally got it to load after 6 or so tries SO I went to my room and frantically threw about 500 items in my rooms, ( what a mess ) i fed my pets ALL the Wshop food and sold some stuff now I have just over 1000 items in dock.....everything seems to run smoother and load faster now
not sure if that was the problem but getting items from storage is faster now......*off to clean up my mess*
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Old 06-27-2011, 02:05 PM   #5
YadyYadyYady
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Default Re: Can't even get to the Webkinz site!

I found a temporary solution. Favorites and google still won't work What I did was google WEBKINZ NEWZ. The newz page comes up just fine. I clicked on Webkinz on the blue bar, just to the right of "Mobile APPS". I got in! I logged out again and tried just googling Webkinz again....again nothing. Then back to googling "Webkinz Newz, and got in again!

Last edited by yadyram; 06-27-2011 at 02:08 PM..
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Old 06-27-2011, 08:28 PM   #6
mly12
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Default I can't log in! "Server problem?"

Hey everyone,

Some of you may remember me (though I highly doubt it). I used to be an intense Webkinz-player for years, until my account expired a year or two ago. I even had a huge giveaway where I sent out all of my super beds and exclusives to some of you guys. But now, my little sister has brought it to my attention that ALL accounts, even ones that have been expired for a long time, are working again. I figured that this must be true since hers was expired, but it's now working again (but with limited features and all that, of course).

So, I try to log on, and I get a message that says "I'm sorry, but there is something wrong with our servers at this time. Please try again later." I thought that maybe it was just my computer, so I tried on my sister's computer, and it wouldn't let me log in there either. So, I went searching and found my secret codes from years ago and I entered one to change my password, but even that didn't help. I keep getting the same error message no matter what I try. And it's been about two weeks, and nothing is helping.

I would really like to go onto Webkinz again, so if anyone can help me, I would be SO appreciative.

Thanks,
mly12
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Old 06-28-2011, 07:08 AM   #7
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Default Re: I can't log in! "Server problem?"

Hey there Im BloogleJ.
The server thing can just be a problem with GANZ's networking. Its not your fault.
Or, you can try ....
• resetting your router
• waiting a little while
• restarting your computer
• look at your Wi-Fi connection
• try a different browser
• clear your cache
• delete cookies
• Sometimes, you can get a "Network Diagnosis" on Safari, if tht is what you use.
• Refresh the Webkinz page
• Search the FAQ on Webkinz's page


If none of this works, I'm sorry, I have run out of ideas. If it keeps happening over and over and none of this helps, I would call GANZ.
Good luck...
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Old 06-28-2011, 07:39 AM   #8
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Default Re: I can't log in! "Server problem?"

I would just call ganz. If it's your account, i'm sure they can free it up for you.
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Old 06-28-2011, 07:58 AM   #9
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Default Re: I can't log in! "Server problem?"

View Post Originally Posted by mly12
Hey everyone,

Some of you may remember me (though I highly doubt it). I used to be an intense Webkinz-player for years, until my account expired a year or two ago. I even had a huge giveaway where I sent out all of my super beds and exclusives to some of you guys. But now, my little sister has brought it to my attention that ALL accounts, even ones that have been expired for a long time, are working again. I figured that this must be true since hers was expired, but it's now working again (but with limited features and all that, of course).

So, I try to log on, and I get a message that says "I'm sorry, but there is something wrong with our servers at this time. Please try again later." I thought that maybe it was just my computer, so I tried on my sister's computer, and it wouldn't let me log in there either. So, I went searching and found my secret codes from years ago and I entered one to change my password, but even that didn't help. I keep getting the same error message no matter what I try. And it's been about two weeks, and nothing is helping.

I would really like to go onto Webkinz again, so if anyone can help me, I would be SO appreciative.

Thanks,
mly12
sorry you are having this problem. one more thing to try is not using the login boxes but click on LOG IN located on the bottom of the log-in screen below customer service button. usually is it is a server problem it is not you, it is Ganz temporarily working on the server and it will clear up. i also load WW from history on the browser if there is a big problem. good luck.
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Old 06-28-2011, 08:04 AM   #10
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Default Re: I can't log in! "Server problem?"

If it says that they must be doing maintenance. Or you've never been on in webkinz in so long that your not able top access it. Also try getting a webkinz code not used and after a little while trying to get into your account
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