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Old 07-26-2010, 02:22 AM   #31
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Default Re: cant claim communal contest prize

View Post Originally Posted by BASMAT
so far, i can claim my prize in my euro and my asian acct. when i can get into my na accts i will see ..................... so that is good news on these accts since before they were the ones having the problems................
Thanks for the update
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Old 07-26-2010, 08:14 AM   #32
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Default Re: cant claim communal contest prize

Finally good news to report! I was able to claim my prize on ALL 12 accounts, which include 2 Asian, and 1 Euro!!!!!
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Old 07-26-2010, 09:59 AM   #33
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Default Re: cant claim communal contest prize

Ok, let me see if I understand this correctly.

First you have to vote on a prize. (That is really an entry for the game?)

Then you have to play on either Saturday or Sunday!

Now I know why my grandchildren didn't get the prize this week. They had not voted on the prize, but just played the game this weekend.

Amazing, I do so wish that GANZ would explain these things. Why do they have to leave so much to the "grey area"? How disappointing!
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Old 07-26-2010, 10:04 AM   #34
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Default Re: cant claim communal contest prize

View Post Originally Posted by jazzykinz
Ok, let me see if I understand this correctly.

First you have to vote on a prize. (That is really an entry for the game?)

Then you have to play on either Saturday or Sunday!

Now I know why my grandchildren didn't get the prize this week. They had not voted on the prize, but just played the game this weekend.

Amazing, I do so wish that GANZ would explain these things. Why do they have to leave so much to the "grey area"? How disappointing!
After double checking this past week, it is there. You just have to make sure to read the whole page.

You either have to Vote (to be entered) and Play

or

Click the Enter (sometime on Sat or Sun) and Play
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Old 07-26-2010, 12:51 PM   #35
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Default Re: cant claim communal contest prize

View Post Originally Posted by kayembee
After double checking this past week, it is there. You just have to make sure to read the whole page.

You either have to Vote (to be entered) and Play

or

Click the Enter (sometime on Sat or Sun) and Play
Thank you, K. That simple explaination clears up all my questions.
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Old 07-26-2010, 12:54 PM   #36
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Default Re: cant claim communal contest prize

This is why my family quit doing these. First, we can buy the items in the wshop. Second (and most importantly), we have been unable to claim our prizes more than once. Either the screen will not show up to claim the prize, or it says we did not participate when we know we did. So sorry you did not get your prize!
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Old 07-26-2010, 04:10 PM   #37
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Default Re: cant claim communal contest prize

View Post Originally Posted by jazzykinz
Thank you, K. That simple explaination clears up all my questions.
Well....what 'should' have been simple has taken me several weeks to figure out. I don't remember it reading that way when it first came out, but I can't find anything that proves me right

I really thought in the beginning it said vote OR play to be entered. Whatever the case may be, I have found the best way to ensure you are being counted is to Vote or click Enter, Play and then double check to make SURE it says you are entered. This week it worked for me, now I just hope it continues!
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Old 07-28-2010, 12:15 AM   #38
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Default Re: cant claim communal contest prize

hoooooooooooooray kayembee, i hope it stays that way for you. i am so sorry for those of you who still cant claim your prize even when you followed the directions

and kayemee i would not htink you are wrong with the instructions becauwe in the beginning the rules were different ............... we didnt have to play to get the prize all we had to do was vote............. so it probably did say that the first time you read it and that is what you thoght it was then, but they changed it all like they usually do, and that it when the one word may have changed,.......................

amyms that is why i think many challenges are not won anymore, many are giving up on this because of this terrible glitch. who wants to put in the time and then get disappointed. had my accts not given my prize again i was ready to give up too................ if i were you id periodically go vote and play a game and see what happens. as with me, it didnt work for three weeks, and now it is.............. so go figure............... its ganz, you knw? i guess they dont know much english, i so wish theyd explain themself better. its so common with each new thing for us to be on ur own..................... its pretty rude if you ask me................. but no one asks me.

well, as i said i would, i can report on my na accts now.............. i got my prizes on those two accts as well, so at least for this week i got my prizes on all 4 accts.............

i dont know why this is so off-and-on......................

Last edited by BASMAT; 07-28-2010 at 12:15 AM..
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Old 07-28-2010, 06:14 AM   #39
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Default Re: cant claim communal contest prize

Great news Basmat!

Once we have won the Challenge a few weeks in a row and are consistently awarded prizes on each account we enter and play on, I will feel like it's fixed
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Old 07-28-2010, 09:44 AM   #40
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Default Re: cant claim communal contest prize

Let me add a warning to this. It is better to vote ahead of time to enter rather than to rely on being able to click enter on Saturday or Sunday. I am saying that because if you have not entered one way or another before the communal challenge is met, then it is too late and there is no way to click enter then. I know this from bitter experience. I had not voted on all my accounts last week and the communal challenge was met on Saturday before I got aroung to clicking on all my accounts. So I was able to collect the prize on only some of them.
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