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Old 06-21-2010, 03:45 AM   #1
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Default cant claim communal contest prize

i use ie8 and for the last two weeks i cannot claim my communal contest prize in my asian and euro accts, but i can in my na accts.

anyone else??????????? this needs to be fixed asap.
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Old 06-21-2010, 05:05 AM   #2
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Default Re: cant claim communal contest prize

I played on six accounts and it wouldn't let me claim on two of them, they're all Euro.
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Old 06-21-2010, 05:51 AM   #3
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Default Re: cant claim communal contest prize

I have not been able to claim on 2 accounts - N American
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Old 06-21-2010, 06:21 AM   #4
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Default Re: cant claim communal contest prize

I think there are maybe two glitches here but I also wanted to add that yesterday after playing several games on a particular account, I went to the communal contest page and it had a button to "enter" so none of the games I had just played counted & had I not clicked the enter button I suspect I would not have been eligible for the prize.

So, if you don't vote, then I take it you HAVE to go to the communal contest page and press the enter button too? (But if you do vote, then you only have to play the game to enter?) Does anyone know? In addition to the glitches above, I wonder if a lot of people are not getting the prize because it is so easy to miss the Enter button?

If this is in the wrong place, please feel free to let a moderator know.
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Old 06-21-2010, 10:08 AM   #5
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Default Re: cant claim communal contest prize

View Post Originally Posted by curiousg
I think there are maybe two glitches here but I also wanted to add that yesterday after playing several games on a particular account, I went to the communal contest page and it had a button to "enter" so none of the games I had just played counted & had I not clicked the enter button I suspect I would not have been eligible for the prize.

So, if you don't vote, then I take it you HAVE to go to the communal contest page and press the enter button too? (But if you do vote, then you only have to play the game to enter?) Does anyone know? In addition to the glitches above, I wonder if a lot of people are not getting the prize because it is so easy to miss the Enter button?

If this is in the wrong place, please feel free to let a moderator know.
I voted on both of my North American accounts, played the game and STILL did not get the prize! It says I entered the competition but did not participate when I did. This happened two weeks in a row for me too! So sad!
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Old 06-21-2010, 10:14 AM   #6
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Default Re: cant claim communal contest prize

curiousg - that has happened to me before too. It says that you only need to participate to be entered, but I learned a few weeks ago that you either have to vote or click to enter in order for it to count.

Out of 12 accounts, I have one NA that is not showing to click for the prize. I know I played on all of my accounts because I kept track of it. I always go back to check to make sure it says I've been entered since I've found out the same thing as curiousg.
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Old 06-21-2010, 11:21 AM   #7
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Default Re: cant claim communal contest prize

Played two very time consuming games. Now it says I didn't participate and can't claim a prize. I did notice my computer froze on both occasions at the point when kinzcash is added and I had to shut it down so I sort of expected this.
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Old 06-22-2010, 01:46 AM   #8
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Default Re: cant claim communal contest prize

WITH ME, i voted on each of my accts and that means all i have to do is play to get the prize. if i had not voted, id have to enter on the weekend and it does say that where you vote. but i voted so still my two accts did not get the prize. on each acct i did the same thing, yet on two accts i did not get the same result. so this is not my error. it seems lots of people are having this issue and some have called ganz only to be told no one is complaining or that they didnt play ................. on my accts it doesnt say i didnt play, it says 'success!" jsut like it does when i get the prize but i dint get the prize.................... i did get to vote for next week on the other side, if this helps any....................

how hard would it be to communicate to us in webkinz news that this is happening and stop stonewalling those who call? its not hard to be honest. its way more hard to stonewall.

thanks for reporting this everyone, maybe the more that report it then they will deal with it or wi will report it again, they already did once but it didnt help................
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Old 06-22-2010, 01:55 AM   #9
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Default Re: cant claim communal contest prize

I know on my Asian and Euro account I don't play until North American time, like on Saturday, because if they had not had it's maintenance yet I don't get credit for playing
Also every time I log onto my account that is the first thing I do is check the communal page to make sure "I'm entered"
Of course I always vote by Tuesday?
I think it's glitcy for sure.
I'm sorry you didn't get your prize
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Old 06-23-2010, 11:47 PM   #10
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Default Re: cant claim communal contest prize

i am anxius for the weekend so i can play on all my accounts and see if the same thing happens. it would be the third time in as many weeks....................

lets hope we all get our prize and that that was what they were fixing last night!
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