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Old 11-13-2017, 12:41 AM   #1
is kinda back...
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Default Cannot Do Anything At Recess

I got to be able to go to Recess yesterday, but am unable to complete it as it will not load the games properly. I was able to complete hopscotch and hide and seek, even though hide and seek loaded only the pictures and none of the rules. On the other hand despite multiple tries I cannot spin the merry-go-round or dig in the sand pit. The piles will not load for the sand pit leaving me unable to dig. On the other hand, the merry-go-round loads all graphics but won't spin and won't let me exit either. I get no boxes for rules on either of these.
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Old 11-13-2017, 12:45 AM   #2
Go XYZ!
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Default Re: Cannot Do Anything At Recess

View Post Originally Posted by DTF95
I got to be able to go to Recess yesterday, but am unable to complete it as it will not load the games properly. I was able to complete hopscotch and hide and seek, even though hide and seek loaded only the pictures and none of the rules. On the other hand despite multiple tries I cannot spin the merry-go-round or dig in the sand pit. The piles will not load for the sand pit leaving me unable to dig. On the other hand, the merry-go-round loads all graphics but won't spin and won't let me exit either. I get no boxes for rules on either of these.
Did you try hiding your dock? Just a thought!

Also, I've been reading that there were some difficulties yesterday with Webkinz, so maybe you were online during that time.
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Old 11-13-2017, 12:48 AM   #3
e must be
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Default Re: Cannot Do Anything At Recess

That is definitely a glitch and I don't think it is related to the outage. There is no reason why it should be connected to a peer-to-peer network. QofS has a valid point, often if you hide the dock it has less to index and it might speed the refresh rate enough for you to complete.
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Old 11-13-2017, 01:03 AM   #4
Go XYZ!
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Default Re: Cannot Do Anything At Recess

The more I think about this it seems more like a glitch to me.

Although maybe you should try clearing your cache, rebooting, or try a different browser, perhaps.
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Old 11-13-2017, 01:06 AM   #5
is kinda back...
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Default Re: Cannot Do Anything At Recess

I had my dock minimized at the time. I have tried it 3-4 times including logging out and back into my account.
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Old 11-13-2017, 01:27 AM   #6
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Default Re: Cannot Do Anything At Recess

That sounds so frustrating! Sorry you are having that trouble. I got on my account to check it out, but I'm not near a recess time, so I couldn't.


You may want to contact Ganz directly. I have done that before when I have had problems. It may take a few days for them to respond.

webkinzsupport@ganz.com

I have also contacted BettyButterGanz, Steve Ganz or Sally Ganz on FB with various problems before. They have been quite helpful. Sometimes they tell you to e-mail, though.
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Old 11-13-2017, 08:24 AM   #7
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Default Re: Cannot Do Anything At Recess

I had a new problem this morning. Could not do the Grocery Job. I can pick up the food but can't place it on the conveyor belt. I believe someone else mentioned that problem but I couldn't find their post. At the time, mine was working fine.
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Old 11-13-2017, 11:10 AM   #8
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Default Re: Cannot Do Anything At Recess

As I'm reading this, it seems more & more like a glitch. If hiding your dock doesn't help the problem then it's definitely something else that's going on. As Queen of Sheba said, contact Ganz via Facebook such as Betty Butter Ganz, Sally Ganz, or Steve Ganz. Some have had more success contacting them through Facebook probably bc they're real people & when emailing you just get the typical/useless automated email. I hope it gets fixed for everyone experiencing this issue. Good Luck!
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Old 11-22-2017, 11:46 AM   #9
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Default Re: Cannot Do Anything At Recess

this is so annoying. I had recess yesterday and it worked fine for me.
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