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Old 12-15-2010, 12:56 PM   #51
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dragonbird is a def. WINNER!dragonbird is a def. WINNER!
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Default Re: Getting logged out CONSTANTLY

View Post Originally Posted by peacemom
I was also getting logged out a lot. During long games like Eager Beaver, Atlantiles and such. I finally called Ganz @ 1 866 932 5469 They said they are getting lots of calls but can not fix the problem if they can not duplicate it. they have played on member accts that have had issues( for hours they tell me) and are not having a log out prob. they walked me through a diagnostic test on my PC and told me to attatch it to an e-mail to ganz.com/support. I did not because I just got an IMAC . Since I'm on Safari and not fire fox I've been logged out only once after being logged on for a few hours. Forget internet explorer its the worst for WW. They also told me to contact Fire fox to see if they could fix it.



Hope this helps
Same thing here, they had me do that thing and attach it as well to them...I find, that I get logged out when I am moving around..if I sit static in a room or area (obviously clicking sometimes to move my actual pet) I am usually ok for an hour-but if I go from my room to the clubhouse, or from the newspaper to my room or from anywhere to anywhere is when I usually get logged out...

I do hope t hey figure it out soon...I find I am not playing nearly as much because I am so annoyed...
dragonbird is offline Female
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Old 12-16-2010, 04:50 PM   #52
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Default Re: Getting logged out CONSTANTLY

I always get logged out after playing in the arcade for at least 15 min. I can't tell you how annoying it is to be at a high level in a game and to get logged out. I thought it was being done on purpose, such as some sites do because of bandwidth problems. By the way I usually use Google chrome.
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Old 12-16-2010, 04:54 PM   #53
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Default Re: Getting logged out CONSTANTLY

This has been happening to me also!!!!!!!!!!!!! It's SO annoying!! I was just about to do my final class in the Academy, and it logged me out :/
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Old 12-17-2010, 06:41 AM   #54
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dragonbird is a def. WINNER!dragonbird is a def. WINNER!
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Default Re: Getting logged out CONSTANTLY

Ok, I think I have finally found a pattern with the logging out..Whenever I get logged out..and then I log back in, my pet's health points are much lower. I'm thinking, that with the implementation of this new hunger issue, it has done something to cause the servers to crash when the pet goes through a hunger stage. I've been watching this for a few days, and that is the ONLY thing that all my log out issues have in common...
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Old 12-17-2010, 11:40 PM   #55
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Default Re: Getting logged out CONSTANTLY

Me too. Here I playing one of the best games every and boom am at log in. It seems to me it started after they put the map on. I also my pet is super hungry. I can't keep it feed. Hope they fix soon. I do like the map.
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Old 12-18-2010, 05:30 PM   #56
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Default Re: Getting logged out CONSTANTLY

I didn't even get that message when I was disconnected! I just saw the "Thanks for playing Webkinz" screen! And I was using the T-Shirt Designer!
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Old 12-19-2010, 02:29 PM   #57
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Default Re: Getting logged out CONSTANTLY

This is still happening to me also. It's going on 2 weeks now! Does anyone plan on calling Ganz tomorrow to complain again. Obviously the complaints have not been heard yet. I'm afraid to even play in the arcade. Whats the point when you will most likely just lose the KC anyway. I really do love WW and most of the things they come up with but this plus all the other issues make me not want to go on as much. I really hope they can fix this soon. Also sorry to everyone who has lost all their KC too. It's *****.

Sorry didn't know that wasn't allowed.....I revise.... It stinks
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Old 12-19-2010, 02:50 PM   #58
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dragonbird is a def. WINNER!dragonbird is a def. WINNER!
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Default Re: Getting logged out CONSTANTLY

I sent another email on Friday to touch base, but STILL have heard nothing of a response back. I find this pretty stinky because they did say they would call me to let me know what happens with their investigation into this matter. I will probably call again tomorrow, but remember if you are having this problem, I strongly urge you to call as well, as if only one person has a problem they tend to think it is a computer/internet issue and not a problem on their end...

This iis still happening to me, and it is really limiting the amount of time I spend on WW because it is VERY annoying and my gardens are dead..
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Old 12-19-2010, 03:14 PM   #59
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Default Re: Getting logged out CONSTANTLY

that's odd. i haven't been getting that, i've just been getting please wait
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Old 12-19-2010, 06:48 PM   #60
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Default Re: Getting logged out CONSTANTLY

This has been happening to me for a couple of days now. I am trying to finish up the Key to Kinzville with the arcade points so I am always in the middle of a long game, and of course, I lose the points earned and wasted a half hour. It is very frustrating. I am playing one minute and then I'm looking at the log in. AARRGGHH!!
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