Major Being logged out of Webkinz randomly?

[SnowCrystal]

My random logouts are still happening, but now I am getting an error message, instead of just being dumped to the logout screen (where you have to click log in again). I am getting the "Oops, I am sorry.... can't connect to WW" error (don't remember the exact wording). After I get that error, I have no choice but to log out!

I just got the error message when I was supposed to get jumbleberries in my dock after playing the game. I didn't get my jumbleberries after I logged back in and I cannot play again today.

[Vickie]

Originally Posted by SnowCrystal

My random logouts are still happening, but now I am getting an error message, instead of just being dumped to the logout screen (where you have to click log in again). I am getting the "Oops, I am sorry.... can't connect to WW" error (don't remember the exact wording). After I get that error, I have no choice but to log out!

I just got the error message when I was supposed to get jumbleberries in my dock after playing the game. I didn't get my jumbleberries after I logged back in and I cannot play again today.

I'm getting that message too! I'm getting so tired of this and when it happens I seethe so bad I have to just walk away to cool off! I was in the jumbleberry field game and had just clicked on the last match when boom I got the Oops message! Needless to say I didn't get my berries I won.

[Mynoey]

Originally Posted by SnowCrystal

My random logouts are still happening, but now I am getting an error message, instead of just being dumped to the logout screen (where you have to click log in again). I am getting the "Oops, I am sorry.... can't connect to WW" error (don't remember the exact wording). After I get that error, I have no choice but to log out!

I just got the error message when I was supposed to get jumbleberries in my dock after playing the game. I didn't get my jumbleberries after I logged back in and I cannot play again today.

Originally Posted by Vickie

I'm getting that message too! I'm getting so tired of this and when it happens I seethe so bad I have to just walk away to cool off! I was in the jumbleberry field game and had just clicked on the last match when boom I got the Oops message! Needless to say I didn't get my berries I won.

The exact same thing just happened to me!

It wasn't the first time I got the error message today but getting it when the Jumbleberries should be awarded is adding insult to injury!

[SnowCrystal]

Just happened again to me on another account when I was supposed to be awarded my jumbleberries. I should have gotten a purple moonberry, too

Here is the pic:

[SnowCrystal]

Since the error message has been appearing, I think we should all call customer support and report it. I already called earlier today. The number is 1-866-webkinz. It is obvious that they are working on it, since we are getting the error message instead of just being logged out. The result for us is the same--we lose our turn at whatever we are doing. I think we should all call because they might think they fixed it (if we don't call and let them know that they didn't fix it)!

[cheerio16]

that happened to me often. i usually just get log back in and it's fine. but its frustrating that u have to keep logging back in.

[dragonbird]

From the beginning of this glitch, the jumbleberries were a major trigger...least for me they were..STINKS that hasn't been corrected yet. I haven't been on much, RL keeping me busy, so I haven't done jumbleberry in a while...it's too bad it is still happening though

[T9850]

I get that too. It's plain annoying.

[wiiboy829]

I went on Firefox and I didn't get the glitch HOWEVER I might have got lucky.

[sabrinafan1]

Yeah, that happens to me and someone I know. We both get so frustrated!
It mainly happens to the person I know, though.
I use Firefox and it happens rarely.
The person I know uses Internet Explorer 7 (I think) and at least 20 times every month she gets logged out. It hasn't happened in the last month or so, so that's good . . .