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My random logouts are still happening, but now I am getting an error message, instead of just being dumped to the logout screen (where you have to click log in again). I am getting the "Oops, I am sorry.... can't connect to WW" error (don't remember the exact wording). After I get that error, I have no choice but to log out!
I just got the error message when I was supposed to get jumbleberries in my dock after playing the game. I didn't get my jumbleberries after I logged back in and I cannot play again today.
My random logouts are still happening, but now I am getting an error message, instead of just being dumped to the logout screen (where you have to click log in again). I am getting the "Oops, I am sorry.... can't connect to WW" error (don't remember the exact wording). After I get that error, I have no choice but to log out!
I just got the error message when I was supposed to get jumbleberries in my dock after playing the game. I didn't get my jumbleberries after I logged back in and I cannot play again today.
I'm getting that message too! I'm getting so tired of this and when it happens I seethe so bad I have to just walk away to cool off! I was in the jumbleberry field game and had just clicked on the last match when boom I got the Oops message! Needless to say I didn't get my berries I won.
My random logouts are still happening, but now I am getting an error message, instead of just being dumped to the logout screen (where you have to click log in again). I am getting the "Oops, I am sorry.... can't connect to WW" error (don't remember the exact wording). After I get that error, I have no choice but to log out!
I just got the error message when I was supposed to get jumbleberries in my dock after playing the game. I didn't get my jumbleberries after I logged back in and I cannot play again today.
Originally Posted by Vickie
I'm getting that message too! I'm getting so tired of this and when it happens I seethe so bad I have to just walk away to cool off! I was in the jumbleberry field game and had just clicked on the last match when boom I got the Oops message! Needless to say I didn't get my berries I won.
The exact same thing just happened to me!
It wasn't the first time I got the error message today but getting it when the Jumbleberries should be awarded is adding insult to injury!
Since the error message has been appearing, I think we should all call customer support and report it. I already called earlier today. The number is 1-866-webkinz. It is obvious that they are working on it, since we are getting the error message instead of just being logged out. The result for us is the same--we lose our turn at whatever we are doing. I think we should all call because they might think they fixed it (if we don't call and let them know that they didn't fix it)!
From the beginning of this glitch, the jumbleberries were a major trigger...least for me they were..STINKS that hasn't been corrected yet. I haven't been on much, RL keeping me busy, so I haven't done jumbleberry in a while...it's too bad it is still happening though
Yeah, that happens to me and someone I know. We both get so frustrated!
It mainly happens to the person I know, though.
I use Firefox and it happens rarely.
The person I know uses Internet Explorer 7 (I think) and at least 20 times every month she gets logged out. It hasn't happened in the last month or so, so that's good . . .
Last edited by sabrinafan1; 05-28-2011 at 09:16 AM..
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