Rare times in local KT. Place your mouse over times and items for time conversions and info.
Welcome to the Webkinz Insider Forum forums.
You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact us.
The Ganz customer service representative called me back, just like she said she would. Most of these problems have been fixed on my server. If you still have problems call Ganz. They close at 5 pm KT.
They told me to stay off my account the rest of the afternoon. They are considering whether they can fix these 2 problems that remain:
1. Starting over at level 1 with Arte in the Curio Shop. Can I be moved back to level 7?
2. When I did the Gem Hunt yesterday, Arte stole 8 Jaded Envy stones. Can these be returned to my account?
when i search for gems and find one he saysd i have -1 or -2 of certain gems it started as soon as doug the gem doug was first introduced on webkinz . i have several pictures of this i have reported many times to ganz pics included with email,called still nothing is anyone else having this problem it affects my trading for prizes with doug and crown of wonder
I suspect the reason you have negative gems might be the same reason I do -- I 'went into debt' with Doug.
When the Doug trading first started he would sometimes (not on all accounts) give you the item even if you didn't have the gems he wanted. These then showed as minus gems. Ganz soon fixed this problem and made sure you couldn't trade what you didn't have, but the ones that were already in the minus stayed that way until you 'paid Doug back'. I have gradually worked my debts off and now just have a couple in the minus category.
Ganz should display the negative number in both the Gem box in the Curio Shop and the one that a can be put in a room. My godson has a "Terra Tectonic" gem that I think is still a negative balance since the first week of the Doug the Dog game. What displays is "0".
Even after many months of searching in the Flea Floater mine, there has not been one "Terra Tectonic" found on this account. I wonder if there is something wrong with the programming logic because this gem's balance is negative. Please fix this problem, Ganz.
I have the same problem that's why doug only gives me kc. The problem is even when I get the gem to get me out of debt to 0 and I decide to keep it, I don't get credit for it. It's stuck at -1. Its really annoying. I have multiples of everythign but negative 1 of that one darn yellow gem.
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.