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Old 10-05-2009, 03:39 PM   #21
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Default Re: Arte is steeling gems if you Gem Hunt

Hi everyone,
The Ganz customer service representative called me back, just like she said she would. Most of these problems have been fixed on my server. If you still have problems call Ganz. They close at 5 pm KT.

They told me to stay off my account the rest of the afternoon. They are considering whether they can fix these 2 problems that remain:
1. Starting over at level 1 with Arte in the Curio Shop. Can I be moved back to level 7?
2. When I did the Gem Hunt yesterday, Arte stole 8 Jaded Envy stones. Can these be returned to my account?

AuntietoEW
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Old 10-06-2009, 06:36 AM   #22
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Default negative gems

when i search for gems and find one he saysd i have -1 or -2 of certain gems it started as soon as doug the gem doug was first introduced on webkinz . i have several pictures of this i have reported many times to ganz pics included with email,called still nothing is anyone else having this problem it affects my trading for prizes with doug and crown of wonder
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Old 10-06-2009, 07:00 AM   #23
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Default Re: negative gems

Hi there

Yes I have had this problem as well- I had called GANZ about it and they said they were aware of the issue, and that they would run a script that fixes it.

They either didn't run this script or the CSR was just plain lying to get me off the phone- because either way the problem never got corrected.

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Old 10-06-2009, 11:29 AM   #24
 
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Default Re: negative gems

I suspect the reason you have negative gems might be the same reason I do -- I 'went into debt' with Doug.

When the Doug trading first started he would sometimes (not on all accounts) give you the item even if you didn't have the gems he wanted. These then showed as minus gems. Ganz soon fixed this problem and made sure you couldn't trade what you didn't have, but the ones that were already in the minus stayed that way until you 'paid Doug back'. I have gradually worked my debts off and now just have a couple in the minus category.
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Old 10-06-2009, 02:50 PM   #25
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Default Re: negative gems

That never happened to me, but whenn I first traded Igot 10 of one kind!!
I am sorry about this happening to all of you.
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Old 10-06-2009, 03:55 PM   #26
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Default Re: negative gems

Ganz should display the negative number in both the Gem box in the Curio Shop and the one that a can be put in a room. My godson has a "Terra Tectonic" gem that I think is still a negative balance since the first week of the Doug the Dog game. What displays is "0".

Even after many months of searching in the Flea Floater mine, there has not been one "Terra Tectonic" found on this account. I wonder if there is something wrong with the programming logic because this gem's balance is negative. Please fix this problem, Ganz.

AuntietoEW
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Old 10-07-2009, 08:18 PM   #27
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Default Re: negative gems

thats strange I hope that they fix that on your account.
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Old 10-07-2009, 08:23 PM   #28
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Default Re: negative gems

I have the same problem that's why doug only gives me kc. The problem is even when I get the gem to get me out of debt to 0 and I decide to keep it, I don't get credit for it. It's stuck at -1. Its really annoying. I have multiples of everythign but negative 1 of that one darn yellow gem.
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Old 10-07-2009, 08:25 PM   #29
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Default Re: negative gems

OMG that is so wierd??? :-?
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