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Old 10-04-2009, 10:51 PM   #1
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Default Arte is steeling gems if you Gem Hunt

Do Gem Hunt at your own risk!!! Arte will take your gems if you do.

I did the Gem Hunt and found 1 Jaded Envy in the Flea Floater mine. I kept it. Arte took the 8 Jaded Envys that I already had!!! It took me a year to find those. Ganz does not have a good reputation for returning gems when glitches happen.

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Old 10-04-2009, 10:56 PM   #2
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Default Re: Arte is steeling gems if you Gem Hunt

Have you tried logging out and logging back in again?
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Old 10-04-2009, 11:08 PM   #3
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Default Re: Arte is steeling gems if you Gem Hunt

Yes, I did. Now ALL of 164 gems are gone!!!

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Old 10-04-2009, 11:10 PM   #4
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Default Re: Arte is steeling gems if you Gem Hunt

do you have over 100 pets? if you do- they are having many many many problems with new feature still where they show how many of your pets are loaded up
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Old 10-04-2009, 11:12 PM   #5
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Default Re: Arte is steeling gems if you Gem Hunt

I have a small american account with 5 pets.
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Old 10-04-2009, 11:13 PM   #6
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Default Re: Arte is steeling gems if you Gem Hunt

There have been soooo many glitches occurring this weekend. Hopefully Ganz will work out all of the bugs this week before they add or start something new. They need a Major overhaul !!
I saw someone was having the same problem with the items in their dock.

Call Ganz first thing tomorrow (with everyone else)
Sorry you have this terrible glitch
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Old 10-04-2009, 11:14 PM   #7
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Default Re: Arte is steeling gems if you Gem Hunt

uh oh 1 more of many glitches this past week
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Old 10-04-2009, 11:31 PM   #8
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Default Re: Arte is steeling gems if you Gem Hunt

I had exactly the same problem on my nieces account today. I found a goober glitter and it said she only had 1 but should have had 15. When I logged back in it showed NO gems in any color. She has enough gems to get at least 3 crowns of wonder. Now if I log into this account, it either loads the green screen and locks up or comes up and shows the happiness, health, and hunger levels are all at 87 and when I click on the Things to Do menu it won't come up. I guess I am just going to give them until tomorrow to see if it is fixed since there have been so many problems this weekend.

Last edited by christiwr; 10-04-2009 at 11:41 PM..
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Old 10-04-2009, 11:37 PM   #9
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Default Re: Arte is steeling gems if you Gem Hunt

I have the same problem with missing gems today. Also, Arte is treating me like a newcomer, I can't do the Babysitter job, because it says that I don't have the right experience, all of my stars are gone in Allysa's Star Search, and I can't get in my room (it locks up). A few other activities seem buggy, too. I hope it gets ironed out tomorrow.
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Old 10-04-2009, 11:46 PM   #10
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Default Re: Arte is steeling gems if you Gem Hunt

You can take comfort in the fact that you are not alone tonight! I am having problems with ALL of WW! It's ridiculous. Someone mentioned above me that Arte is treating them like a newcomer. He is doing the same to me! He used to tell me the exact time rares were coming...now he's kinda rude actually! I have had nothing but problems all night with my account.

This seems to happen every time Ganz makes these so-called "upgrades" to make things "better." This is as bad as it's been in a while. I would say too that if you don't get what you want for an answer from them when you call, to escalate the call to someone higher up. That is what I will be doing tomorrow.

With the amount of money people spend for their accounts, we should not be having these kind of issues day in and day out.
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