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Old 01-22-2012, 11:49 AM   #1
iamawackywinner2
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Default Alyssa Star Challenge

For about 2 months now on all browsers there has been as long as 1 to 2 minute wait between star selection for it to shows the results. It is taking 5 minutes or more to finish the challenge and see if I got a Star or not. This has caused me to miss out on Star Challenge many times because it is taking so long. With multiple accounts it just takes up too much time to do this activity. Ganz, please help.
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Old 01-22-2012, 01:09 PM   #2
i'm amelia
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Default Re: Alyssa Star Challenge

i'm sorry this has been happening to you): my suggestion would be to use a different, faster computer. i hope it gets fixed :3
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Old 01-22-2012, 02:02 PM   #3
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Default Re: Alyssa Star Challenge

I'm wondering if this may be a computer problem. Mine only takes a few seconds to load. Have you tried different browsers? Do you clear your cache regularly? Do you have access to a different computer you can try it out on? You could try using a friend's computer or a public library. I would explore a few different options, and see if it makes any difference, which would tell you if the problem is your computer or something else.
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Old 01-22-2012, 02:23 PM   #4
iamawackywinner2
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Default Re: Alyssa Star Challenge

Thanks for your suggestions. I do use a very fast machine , a new Apple desktop with Mac OSX and tried Safari and Firefox. This began when I was using my older Dell with IE, Firefox and Safari. Also fast machine although not as fast as the new Apple. I clear cache several time a day.
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Old 01-22-2012, 04:34 PM   #5
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Default Re: Alyssa Star Challenge

Aw I'm terribly sorry to hear that has been happening. I believe right now the best thing to do is to contact webkinz. Simply go to webkinz.com and click customer service. The answer should be there!
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Old 01-23-2012, 11:23 AM   #6
iamawackywinner2
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Default Re: Alyssa Star Challenge

Thank you fishypuffy. Today I am using Safari and Star challenge is much better. It may be a Firefox glitch. Firefox has crashed twice in the past 2 days.
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Old 01-23-2012, 12:37 PM   #7
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Default Re: Alyssa Star Challenge

I got similar problems on both my new and old computer (Firefox)
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Old 01-24-2012, 04:44 AM   #8
Theatre910
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Default Re: Alyssa Star Challenge

We have had so many issues with Firefox for WW since the summer.

The slowness is across multiple browsers, but not always consistent.
Even on the fast library computers it is slower than it used to be.
I think they just have too many patches in their code.


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Old 01-24-2012, 06:43 AM   #9
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Default Re: Alyssa Star Challenge

Maybe its a Flash problem? The newer versions see to be very unstable on certain games and sometimes don't work at all. I uninstalled the latest version and put an older version and all works ok with me. I also turn off updates so it doesn't keep asking me to install the newer version!

Have you noticed the computer being slow for other websites? Just wondering if you have spyware running and need to run a program to clear all caches/temp internet files that are stored in windows.
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Old 01-24-2012, 12:29 PM   #10
iamawackywinner2
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Default Re: Alyssa Star Challenge

Thanks Danzkinz. With this new Apple Mac OS X there is no spyware problems. I had not thought about the flash. I will uninstall that and go back to using the Firefox ver 8.0.1. The new ver 9.0.1 had many problems on WW when in Beta. Thanks for the Flash reminder. I will also turn off the updates. Hopefully all these changes will make WW more enjoyable.
I will report back later today with the results.
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