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Old 07-25-2011, 12:32 PM   #21
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Default Re: HELP! Ad Blocking Screen

It went away for me this morning and then came back. I've cleared cache but that doesn't work. So, I called Ganz. They weren't able to see the problem because it is regional and they're out of the area. They had me send them a screen shot of it so they can try to figure out what's going on. They took my phone number but I haven't heard back. Will post if I find out anything else.
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Old 07-25-2011, 12:34 PM   #22
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Default Re: HELP! Ad Blocking Screen

Hmm. That looks frustrating. I use Google Chrome and it seems fine. Are you using a PC or a MAC?
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Old 07-25-2011, 01:21 PM   #23
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Default Re: Add over-taking webkinz screne

I haven't gotten any of those advertisements, maybe its due to the type of browser you have?
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Old 07-25-2011, 01:41 PM   #24
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Default Re: HELP! Ad Blocking Screen

I called Ganz around 10 this morning. I directed them to this thread so they could see the screenshot. The person I talked to forwarded the screenshot and the link to this thread to the tech people.

Meanwhile, that ad doesn't turn up on the log in page every single time now. If you do get it and you're using IE, you can now use the F5 button to keep refreshing the log in page until you get a log in page without that ad. It worked for me anyway.
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Old 07-25-2011, 04:38 PM   #25
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Default Re: Add over-taking webkinz screne

How irritating!
Could you resize your screen and see if it makes a difference?
That ad seems like an extra -- just thrown in for good measure. I haven't seen that ad or had an ad crowd my screen like that.
Good luck!
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Old 07-25-2011, 07:26 PM   #26
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Default Re: Add over-taking webkinz screne

i would just turn the ads of and then in 30 days turn the back on hope this helps!
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Old 07-26-2011, 05:02 PM   #27
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Default Re: HELP! Ad Blocking Screen

It seems as though Ganz has fixed the problem. I've logged on several times today on both computers using different browsers and haven't had any problems. I haven't even seen the ad on WW so maybe they removed it.
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Old 07-29-2011, 07:59 AM   #28
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Default Re: HELP! Ad Blocking Screen

I am having the very same problem, only worse. I have two ads on the right side blocking my screen. AND, I can only see the top half of my dock. So, I basically can't do anything. I have tried everything as well. Have you tried calling? Any suggestions?
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Old 07-29-2011, 06:46 PM   #29
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Default Re: HELP! Ad Blocking Screen

View Post Originally Posted by pandapuddin
I would suggest turning off ads that aren't from Ganz. Make sure you remember your answer if you do! Hope this helps!
Like what Pandapuddin said; Try turning off ads.To do this,go to "Your Pets" button and then on the top there should be a tab that says "Options".
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Old 07-30-2011, 11:31 AM   #30
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Default Re: HELP! Ad Blocking Screen

View Post Originally Posted by GoldenGale
I'll be calling this morning. I also think you might be right about it being a regional ad. Hope we can get this fixed soon.

Just logged in and the ad is gone!!! Hope it's fixed for everyone else!

Sorry to post again, but I am still having the problem, at least on my desktop using IE and Firefox. Guess I will be calling Ganz.
This is not a regional problem...I live in Florida, I have the same problem, AND, I can only see half of my dock!!!

I have the same problem with the ads on the right, as well as missing the bottom half of my dock and pet. I have three accounts, and all are having the same problem. Very disappointed in Webkinz. This is going on 2 weeks now.

I can't even turn off my ads to see if that would work, because,I can't access it because it's not there!
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