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Old 03-15-2011, 01:10 PM   #121
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Default Re: Adoption Gifts don't show up in box

it has been happening to me for as long as I can remember, it doesn't affect anything though. Just makes the adoption go a little longer...
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Old 03-15-2011, 01:40 PM   #122
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Default Re: Adoption Gifts don't show up in box

I'd like to take some time out of my day to state the facts about this glitch so that no one has to wonder anymore what's going on. Adopting a lot of bunnies on a variety of every account you can imagine confirmed what I already knew.

THE FACTS ~

When adopting regular or LK pets ~

1. It DOES NOT matter ~

(a) what server your account is on;

(b) what time zone you are in;

(c) what type of account (deluxe or not) you have;

(d) what browser you use; or

(e) how many items are in your dock.


2. It DOES matter the number of pets you have on an account.

(a) For accounts with fewer than 10 pets, you WILL see your adoption gifts in the sparkly pop-up box.

(b) For accounts with more than 10 pets on the same account, you WILL NOT see your adoption gifts. Doesn't matter if it's your 10th adoption or 250th adoption on the same account, you WILL NOT see your adoption gifts.

3. Even though you cannot see what adoption gifts you received in the sparkly pop-up box, the gifts WILL BE in your dock.


When adopting Signature, Small Signature or Endangered Signature pets ~

1. The glitch DOES NOT affect these adoptions. You WILL see your adoption gifts in the sparkly pop-up box.


This glitch has been on-going for many MONTHS and obviously did not make it on Ganz's priority list of which glitches to fix first.

Actually, I'm of the opinion that Ganz doesn't fix glitches that don't severely affect the overall game play in WW or the customer reps aren't dealing with a gazillion people calling customer service all at once. Then they fix the glitch just to get us off their backs. And if you think I'm making this up, just think about how long the glitch concerning the POTM Donut Plants and Collie Bone Plants (PSI) has been going on ... for those of you who don't know, it's been over 3 years now.

So if you do call Ganz about this issue, DO NOT let them tell you it's something you are doing at your end. IT IS NOT !! This glitch is entirely Ganz's fault and they have to fix it at their end.

And now you know the facts and no one has to wonder anymore what's going on when they adopt a pet.
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Old 03-19-2011, 10:53 PM   #123
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Thumbs down no name!

for some reason when i adopt a new webkinz and when i open its package box, it says "you have won these items" and then on the picture it shows NO ITEMS!! is this happening to you?!?
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Old 03-19-2011, 11:02 PM   #124
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Default Re: no name!

Yup! Sadly it's a glitch that has been going on for a while with everyone. It's only the regular webkinz--it works with signatures. :/
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Old 03-19-2011, 11:59 PM   #125
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Default Re: no name!

I've had this happen to all the pets, signature or not, that I've adopted recently. Also, the items inside deluxe boxes and stuff don't show up for me either. Its a really strange glitch and it makes me go searching for what's new in my dock every time!
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Old 03-20-2011, 03:31 PM   #126
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Default Re: no name!

This may help:
View Post Originally Posted by Denimbutterfly
Did you have less than 10 pets on this account? I have noticed if I am adopting on an account with less than 10 the gifts show, but on accounts with more they don't
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Old 03-24-2011, 12:06 PM   #127
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Default Re: no name!

That happens to me too. And as per the post above, I have 15 pets on the account. So that might explain it!
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Old 03-24-2011, 01:42 PM   #128
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Default Re: Adoption Gifts don't show up in box

This glitch is SO annoying! Our docks are very full so it is always a mystery to see what we got. I spoke with a Ganz customer service rep about this problem about 2 weeks ago and he said this is a widespread issue that they can't seem to fix. He said they've even adopted pets on peoples accounts to see what would happen and sometimes the box shows the items and sometimes it doesn't. I asked him if they were working on it and he said yes but had no idea when it would be fixed.
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Old 03-24-2011, 01:57 PM   #129
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Default Re: Adoption Gifts don't show up in box

I realized that the picutres do show up for me if i am adopting it on an account that has not very many pets. hope this helps!
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Old 03-24-2011, 02:18 PM   #130
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Default Re: Adoption Gifts don't show up in box

When I adopted my hopping bunnies on four different accounts, I could see the gifts on two accounts with only one pet on it, and my other two accounts with over 70 pets each I could not see the gifts.
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