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Old 03-06-2011, 11:51 AM   #111
 
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Default Re: Adoption Gifts don't show up in box

I have a couple of main accounts with many pets and some satellite accounts with only one or two. The items do not show on the larger accounts, but they do show on the accounts with fewer than 10 pets. (just the opposite of where we need them to show of course). They are in the dock of course -- my large overflowing docks.
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Old 03-07-2011, 07:44 AM   #112
Call me Haley
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Default Re: Adoption Gifts don't show up in box

They will show up in you dock. It sounds like you have a crowded dock so maybe go through it and see what stuff you could put in storage or sell?
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Old 03-07-2011, 09:16 AM   #113
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Default Re: Adoption Gifts don't show up in box

I have this problem on one account; server 10 with more than 10 pets. No problem on other accounts with less than 10 pets. The items do show up in the dock and how many items I have in that dock at the time doesn't make a difference.

What I have noticed; this is only happening to me on regular pet adoptions. It doesn't happen on Signature or Endangered adoptions. Those adoption boxes display the images as usual.

It doesn't seem to require having a lot more than 10 pets on an account, either. DH is having the same problem on an account that, I believe, has less than 20 pets. Not sure which server this account is on. I do know it's not server 10.
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Old 03-07-2011, 09:25 AM   #114
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Default Re: Adoption Gifts don't show up in box

Yes, I had that problem too. My account has less than 10 pets and less than 100 items in the dock. It could depend on what server you are on, since it works for some and not for others. I sure wish they'd fix this. I don't like scrolling through my dock trying to figure out what is new, even though I don't have much there. After all, there is a reason for the sparkly pop-up
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Old 03-08-2011, 11:51 AM   #115
Wacky luvz Jelly!
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Default Re: Adoption Gifts don't show up in box

I have 14 pets on my account, including the new hopping bunny. I am on server 8, and I have a very full dock. I also got the sparkles, and had no idea what was new. I logged out of my account, logged back in and opened my dock. It puts the newest items towards the end of the category, so I was able to find that my extra exclusive gift was the new train in the wish factgory. I had already used tokens to get one, and so it just would have added a "2" on the picture, much harder to notice when you're trying to look through the whole dock. Of course, by now you may have some newer items in your dock, so just keep going back until you find something that appears to be in the right category. (I go to objects, and then use the back arrow on the dock to look at the newest "furniture" category items. I go to coupons and go back if I want to see the newest clothing items. The only one that requires me to go through all the pictures is the "objects" category, since there is nothing after it.) Hope this helps.
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Old 03-10-2011, 06:23 AM   #116
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Default Re: Adoption Gifts don't show up in box

Thanks everyone for your replies. Ihope Ganz fixes this. That is half the excitement of adopting a new pet!
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Old 03-10-2011, 06:36 AM   #117
i wish i was a
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Default Re: Adoption Gifts don't show up in box

THIS HAS BEEN HAPPENING TO ME FOR AT LEAST SIX MONYHS AND I DONT SEE IT CHANGING. on all my 3 accts its happening and each is a different size of number of pets and items in dock. one is na, one euro, and one is asian......................... i hate this problem. takes half the fun out of adopting.
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Old 03-11-2011, 06:45 PM   #118
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Default Re: Adoption Gifts don't show up in box

That happens to me all the time...
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Old 03-11-2011, 07:17 PM   #119
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Default Re: Adoption Gifts don't show up in box

That's happening to me as well. I hope it gets fixed soon
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Old 03-12-2011, 11:28 AM   #120
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Default Re: Adoption Gifts don't show up in box

This is VERY frustrating!!! I would like to see what I get instead of having to go search for it. A Rep at Ganz told me that I was having this problem because I had too many items in my dock. Well I adopted a bunny on a neighbors account who rarely grets to play and there were less than 300 items in the dock and I still got this screen.



Click the image to open in full size.



I would be very appreciative if GANZ would look into this problem and get it fixed!!! Ican only imagine the disappointment that kids are having when they adopt a new Webbie and see this empty screen!
C'mon GANZ, can you work on this for us?!?!?!





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