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Old 02-03-2011, 06:12 PM   #1
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Default Academy pops to Instructions page, freezes, and fails class-- Strength and Creativity so far

  • Account Type: Deluxe
  • Time Zone: US
  • Detailed Description:

    I have had 6 instances in the last 2 days where I try to do an Academy class, and when I click Go To Class, the Instructions page for the class pops up and then everything locks up. I have to completely exit the Academy, resulting in a lost class chance for that day.

    I called Ganz on Wednesday 2/2/2011 and reported this, and was told that they have not gotten any phone calls reporting this yet, and that they are not going to do anything about it because the Academy classes are now free. ???
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Old 02-03-2011, 06:17 PM   #2
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Default Re: Academy pops to Instructions page, freezes, and fails class-- Strength and Creativity so far

OK make that 7 instances.
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Old 02-03-2011, 06:21 PM   #3
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Default Re: Academy pops to Instructions page, freezes, and fails class-- Strength and Creativity so far

I had that happen on Strength, but I didn't lose my chance for the day. When I went back to the Academy, I still had the chance to do the class. Sorry to hear that you're losing chances at classes.
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Old 02-03-2011, 06:45 PM   #4
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Default Re: Academy pops to Instructions page, freezes, and fails class-- Strength and Creativity so far

I have had it freeze before I do the final sign up, usually for cooking. Then I go to the map and can go back into toe academy and do the class.

But SG, I know exactly what happened to you, because it happened to me many times. I do the final sign up, the class looks like it will start, and then the instructional screen comes back up. There is no way to get out of it without taking a fail.

I am not deluxe and it has happened on Creativity and Style for me.

Every time I have a problem with an academy class (meaning every day for all my accounts), I send a comment to Ganz. So I know they are getting plenty of messages about the problem, at least from me.
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Old 02-06-2011, 09:32 AM   #5
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Default Re: Academy pops to Instructions page, freezes, and fails class-- Strength and Creativity so far

It happens if you start while she is still talking. However I find that it happens every day at least once on deluxe even if you wait until she is done yammering on. Gosh they have got to get rid of some of the excess talking, especially when it interferes with the game like at the academy, at the clothing shop and now in quizzies. I keep my sound off, so I forget that they are still going on and on and on. It is worse than my son :-)
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Old 02-06-2011, 09:45 AM   #6
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Default Re: Academy pops to Instructions page, freezes, and fails class-- Strength and Creativity so far

Yes this happened to me all the time.
I found that if I close out the Report Card between each class then click the sign up sheet again and pick another class to attend it does not freeze.

I had at least 2 classes each do that to me and about 8 - 12 months ago I started closing out of the report card each time and I have had it freeze on me 0 times since then.

I am not sure exactly what is going on but I find this helps. I have a deluxe account as well 5 of the 8 accounts are, so 4 classes a day per pet for 5 accounts = 20 per day and 3 classes per day per pet on 3 accounts = 9............so 29 classes per day with 8 pets and closing out each time = 0 instructions popping up and causing the issue.
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