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Old 10-07-2009, 05:00 PM   #71
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Default Re: Silver keys

View Post Originally Posted by marnabear
It's been going on for at least a couple of weeks I think. I'm about ready to call again tomorrow. I have two accounts with all the silver keys and one with all the emerald keys and my 4th account is about one away from the silver keys. Too long to be waiting to collect prizes.

yes call them!!!! i want my pyramid!!!! lol
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Old 10-07-2009, 05:01 PM   #72
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Default Re: Silver keys

View Post Originally Posted by marnabear
It's been going on for at least a couple of weeks I think. I'm about ready to call again tomorrow. I have two accounts with all the silver keys and one with all the emerald keys and my 4th account is about one away from the silver keys. Too long to be waiting to collect prizes.
Do you mind posting the phone number, if we are allowed to do that? I know I have it somewhere, but my brain isn't working since fall fest (everytime I see an animation on my computer screen out of the corner of my eye, I jump, like it's a rare leaf that needs catching. Seriously! ) Thanks, and here's hoping we get our long awaited prizes!
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Old 10-07-2009, 05:10 PM   #73
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Default Re: Silver keys

View Post Originally Posted by lolakitty
Do you mind posting the phone number, if we are allowed to do that? I know I have it somewhere, but my brain isn't working since fall fest (everytime I see an animation on my computer screen out of the corner of my eye, I jump, like it's a rare leaf that needs catching. Seriously! ) Thanks, and here's hoping we get our long awaited prizes!
Phone number is 1-866-webkinz
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Old 10-08-2009, 01:20 AM   #74
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Default 15 Silver keys lost into cyberspace!!!!!!!

We have been collecting these silver keys for months and finally found the15th silver key finally this evening. I chose our prise of the pink crystal prism and upon clicking we got the OOPPPPP!!! Webkins logging out. Come back to play another time or something like that. Upon re-logging back into acct went to the dock and N O P R I Z E > Most disappointing !!!! I hope to be able to speck to some live person - trying to fill out those webkinz questionaires don't have any way to get the info to them. It is very hard to keep explaining all these glitches to a mentally challenged child who just wants Webkinz World to work the way it is intended or promoted. There are far too many glitches and too much frustration. Everyweek it is near impossible to do anything and there is no one to talk to about from Friday evening to Monday morning. Hope they can trace my missing pink crystal. and deposit it in my dock.
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Old 10-08-2009, 01:32 AM   #75
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Default Re: 15 Silver keys lost into cyberspace!!!!!!!

View Post Originally Posted by michael08
We have been collecting these silver keys for months and finally found the15th silver key finally this evening. I chose our prise of the pink crystal prism and upon clicking we got the OOPPPPP!!! Webkins logging out. Come back to play another time or something like that. Upon re-logging back into acct went to the dock and N O P R I Z E > Most disappointing !!!! I hope to be able to speck to some live person - trying to fill out those webkinz questionaires don't have any way to get the info to them. It is very hard to keep explaining all these glitches to a mentally challenged child who just wants Webkinz World to work the way it is intended or promoted. There are far too many glitches and too much frustration. Everyweek it is near impossible to do anything and there is no one to talk to about from Friday evening to Monday morning. Hope they can trace my missing pink crystal. and deposit it in my dock.
Check your keys again, they should still all be there. It's a glitch that just started a little while ago. I had the same thing happen, repeatedly, every time I tried to get my prize. I called in yesterday and was told they were working on it, and that it would hopefully be fixed within the week. I hope it happens soon, because you can't collect any more silver keys until the door gets opened!
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Old 10-08-2009, 07:15 AM   #76
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Default Re: 15 Silver keys lost into cyberspace!!!!!!!

Thank goodness, my daughter is not the only one with the problem. She was so excited to finally get that last silver key. We tried to get the prize twice and got booted out of Webkinz World both times. I'm just glad the keys are still there and not lost as well.
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Old 10-08-2009, 07:27 AM   #77
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Default Re: 15 Silver keys lost into cyberspace!!!!!!!

I have had this happen also, I have talked to 2 different reps and they said they are working on it. You will not loose your keys. One of them made it sound like you could continue to get keys, but I didn't see how. They told me it should be fixed soon.
But you have not lost your prizes or your keys. If your keys are gone and you can't enter the door and have no prize then contact Ganz
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Old 10-08-2009, 07:27 AM   #78
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Default Re: 15 Silver keys lost into cyberspace!!!!!!!

Michael08, I'm so sorry to hear about your problem. As you can see by the link in my siggie, I have a green door that won't open, and a silver one, however my keys are all still intact. I have had problems with missing outfits before, and although it was a pain to get them back, Ganz was able to replace most of them. If the glitch is finally fixed and you don't get your prize, call them and explain to them how disappointed you are in the multitude of glitches on the site lately.

I'm sorry your son or daughter has to face this challenge; Webkinz should be a place of learning and growth, and this is not the lesson they should be learning from! As a special education teacher candidate, I too want to use Webkinz for students to grow and learn with...but situatutions like these are difficult to explain. I wish you the best of luck..please let us know what happens.

-Bindidog
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Old 10-08-2009, 07:52 AM   #79
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Default Re: 15 Silver keys lost into cyberspace!!!!!!!

I also just completed my silver keys and when I chose my prize it logged me out. I tried 4 times and was logged out each time. I'm glad to know that they are working on fixing this glitch. I wouldn't have known that without this site. WI rocks!
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Old 10-08-2009, 07:58 AM   #80
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Default Re: 15 Silver keys lost into cyberspace!!!!!!!

I agree with LadyT013. THIS SITE ROCKS!!! I have tried 5 separate times to open the silver door which I just got this morning only to be booted out each time. I wouldn't have know that this was a problem with Ganz except for WI. I have learned sooooo much from this site and appreciate everyone that participates!
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