Major *Silver key prize glitch

[jagular]

i got my last emerald key today and it won't let me select the pyramid. the arrows that flip through the items are not there so you can't choose the prize

[jagular]

i found my last emerald key today. i was so excited and when i opened the door, i couldn't scroll to the pyramid. i really hope they get this, but i bet it will during wednesday maintenance

[halleykinz]

Originally Posted by msclockart

We are having this problem with our Emerald Key prize. At least the keys are still there, and we still have the option to click to open the door, but it logs us out every time without giving us the prize. To view your key collection all you have to do is click on it in the lower right of the Magical Forest selection screen.

Ok, thanks for that tip, I checked and my keys are still there, but when I try to click my prize it logged me out. Glad to know the keys are still there! Thanks!

Originally Posted by xxaeroxx

Hmm.
Yes I would think that you should call them... 9am to 5pm 1-866-WEBKINZ you MUST be over 18 yrs old or they will not accept your message. This has not happened to me.. but lets hope it won't happen to anyone else. Wow! You almost had all of your keys, you must be really good. I think I have one more to go and then i'm done too.. maybe I should wait in case it does that to me. But anyways Good luck! Hope I helped!

~xxaeroxx

Thanks, I think I will call them tomorrow!! I am not good, just lucky and try to play daily, this will be my first prize besides stuff the little fairy guys give you! Thanks for your advice!! Good luck with that key and I hope this doesn't happen to you too!

Originally Posted by daelcare

There's a glitch!!! There are about 5 threads about it and it's been going on for at least a week. Please call...maybe they'll fix it faster

Glad it's not just me, I know that sounds bad, but what I mean is that when I call they will believe me, and my keys are still there so that is good!! I will definitely be calling tomorrow, perhaps it is a good time to get help with some items that are stuck in rooms too!! Thanks for your help!

[Bindidog]

Originally Posted by jagular

i found my last emerald key today. i was so excited and when i opened the door, i couldn't scroll to the pyramid. i really hope they get this, but i bet it will during wednesday maintenance

I'm waiting on my green door too! If you want some amusement while you wait, click on my siggie to see a little story I wrote when I realized I couldn't open my door! I hope you're right about the Wednesday maintenaince!

[tweetibyrd]

My son was so excited to get all of his silver keys in the magic forest- he picked out his prize and hit OK. Then he was booted out of webkinz world! he signed back in and tried again- and was booted out again.


Has this happened to anyone else?

[Bindidog]

Hi Tweet, yes, there is actually a large thread on this already, it has been happening since the last time maintenence was done. (Check out the link in my siggie to see my feelings on it!) I now have a green and a silver door waiting for me....but still no entry! I hope it's fixed soon!

[Mynoey]

Well, after almost six months of waiting impatiently to complete a set of keys, I finally have all my Silvers. I wish it was a happy experience.

But I wish even more that we'd see some response from Ganz on the fix status of at least some of the glitches that are being compiled and reported.

[kandym]

when trying to claim any prize with the keys, i get logged out

[lolakitty]

Got my last silver key just now and boots me from system when I try to select prize as well. Does anyone know how long this has been going on? Just curious, so I know when to call Ganz. I might wait a bit to see if it gets corrected, since calls have apparently already been made.

[marnabear]

Originally Posted by lolakitty

Got my last silver key just now and boots me from system when I try to select prize as well. Does anyone know how long this has been going on? Just curious, so I know when to call Ganz. I might wait a bit to see if it gets corrected, since calls have apparently already been made.

It's been going on for at least a couple of weeks I think. I'm about ready to call again tomorrow. I have two accounts with all the silver keys and one with all the emerald keys and my 4th account is about one away from the silver keys. Too long to be waiting to collect prizes.