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Old 10-23-2009, 10:15 AM   #231
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Default Re: keys in Magical Forest - get logged out

Ditto, ditto, ditto.... I can't open the door. Every night my little one will come over and we try, but get logged out. I've written in to Ganz, but haven't been able to call them yet.
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Old 10-23-2009, 10:20 AM   #232
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by mom w charm
Just Called Ganz


Technical Issue that is taking longer than they thought


They will not see when it will be fixed
View Post Originally Posted by meowsrus
Ditto, ditto, ditto.... I can't open the door. Every night my little one will come over and we try, but get logged out. I've written in to Ganz, but haven't been able to call them yet.


They arent much help , Good luck !!
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Old 10-23-2009, 10:23 AM   #233
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Default Re: keys in Magical Forest - get logged out

this happened to me today. it was my first key door and i got logged out. im glad it was not just me though and it will hopefully be fixed soon so we can get our prizes
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Old 10-23-2009, 10:41 AM   #234
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by flutterby7
I would say it couldn't hurt, the more people that let Ganz know that this is an issue, may make them realise that something should be done about this sooner rather than later What are Ganz thinking; here they are with a major glitch on an existing program, then they decide to add yet another program - the Zummies. Is this too going to be filled with all kinds of glitches? I know Ganz are in it for the profit margins, and we are in it for the fun, but that fun factor starts fading pretty fast once people realise that the problems are just being swept under the carpetCome on Ganz, help fix the forest and prevent global customer warming!!
You are right, more people should call about this. And I hate to think what else they will break when they add the Zummies.
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Old 10-23-2009, 10:47 AM   #235
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by marnabear
You are right, more people should call about this. And I hate to think what else they will break when they add the Zummies.



When I just called they said it was a technical issue , I said it has been going on for awhile , They said they do not have a time line as to when it will be fixed !! No help really , also I told them lots of People have this probblem !!
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Old 10-23-2009, 11:35 AM   #236
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Default Re: Silver Door Won't Open

View Post Originally Posted by mom w charm
Thanks for the info Just happened to me I hope its fixed soon, I will follow the the link thanks so much !! Good luck everyone , I hope its fixed soon !!
It has been more than 3 weeks and no fix in sight.
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Old 10-23-2009, 01:14 PM   #237
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by marnabear
You are right, more people should call about this. And I hate to think what else they will break when they add the Zummies.

I've been searching for almost an hour for a phone number to call Ganz about this and also about why there's no ghost appearing on Asian accounts. Anyone know the phone number?
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Old 10-23-2009, 01:17 PM   #238
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by Adventurekinz
I've been searching for almost an hour for a phone number to call Ganz about this and also about why there's no ghost appearing on Asian accounts. Anyone know the phone number?

1-866-932-5469 Ganz's # Good Luck !!
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Old 10-23-2009, 01:37 PM   #239
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Default Re: keys in Magical Forest - get logged out

I finally got the last silver key and it LOCKED ME OUT.
Hope I don't lose whatever it is I'm supposed to get.
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Old 10-23-2009, 01:39 PM   #240
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by quellie
I finally got the last silver key and it LOCKED ME OUT.
Hope I don't lose whatever it is I'm supposed to get.
No, your keys will come back. Same thing happened to me when I got my 15th key yesterday.

So if we have 15 keys already, does that mean we can't find anymore silver keys until we "spend" the ones we have?
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