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Old 10-22-2009, 01:35 PM   #211
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Default Re: Silver key prize glitch

View Post Originally Posted by CollieMom
After lots and lots of time and effort (not to mention real $$) I finally have the 15th silver key, and..........nothing. I have been keeping track of this thread and am getting more and more discouraged daily. Are you listening, Ganz?? Did you catch the part about the real $$? This is discretionary spending. It could easily be directed elsewhere.
Hi colliemom,
Welcome to Webkinz Insider! I'm so sorry for your problem. Ganz is not "listening" to this thread.

From my experience, Ganz will respond if you CALL them. Their phone number is (866)932-5469. They are in the time zone of the Eastern USA.

If everyone with this problem called them every day, it would be fixed more quickly. This is a feature that used to work.

The squeeky wheel gets the oil in Webkinz World. When I call with a problem, I always tell them that I will be posting their answer in Webkinz Insider. Ganz does want to quickly fix programs that affect more people.

Call, call, and call until we get this fixed.

AuntietoEW
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Old 10-22-2009, 02:11 PM   #212
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Default Re: Silver key prize glitch

Finally got the 15th key! tried to open door and was LOGGED OUT. Tried again and was Logged out.thought there was another thread about this, sorry if posting in wrong spot
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Old 10-22-2009, 04:17 PM   #213
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Angry Silver Door Won't Open

I just got my 15th silver key a few minutes ago, and every time I try to open the Silver Door, I get logged out! It says, "Click to Open!", but I click and get logged out. It happened five times now! Has anyone else experienced this glitch, or is it just my system?

Update:

I just cleared my cache. Still not working!

Last edited by hoodedwarbler13; 10-22-2009 at 04:24 PM..
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Old 10-22-2009, 05:47 PM   #214
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Default Re: Silver Door Won't Open

yes im getting the same thing
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Old 10-22-2009, 05:51 PM   #215
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Default Re: Silver Door Won't Open

Lots of us are having a problem with it - here's a thread with others saying they can't open it - hopefully we'll learn on this thread when the problem is cleared -

LINK:
http://www.webkinzinsider.com/forum/...ed-out-564286/

Last edited by jazzinmarch; 10-22-2009 at 05:52 PM.. Reason: add hyperlink
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Old 10-22-2009, 05:55 PM   #216
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Default Re: Silver Door Won't Open

This has been reported many times already, so it should come as no surprise. It has been going on at least since the beginning of the month. I was told that the fix is top priority and that when it is fixed it will be announced on Webkinz News.

It is a good idea to check the threads that are already here and just add your experience to them.
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Old 10-22-2009, 08:09 PM   #217
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Default Re: Silver Door Won't Open

guess they can't figure it out yet

i'm afraid to play as i don't want to lose any keys should i get them
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Old 10-22-2009, 08:27 PM   #218
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Default Re: Silver Door Won't Open

View Post Originally Posted by kandym
guess they can't figure it out yet

i'm afraid to play as i don't want to lose any keys should i get them
You won't lose the ones you have. If you have all the silver you can't collect any more but why stop playing. I've gotten some more keys of a different color since this "glitch" started.
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Old 10-22-2009, 09:38 PM   #219
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Default Re: Silver Door Won't Open

View Post Originally Posted by marnabear
You won't lose the ones you have. If you have all the silver you can't collect any more but why stop playing. I've gotten some more keys of a different color since this "glitch" started.



Thanks for the info Just happened to me I hope its fixed soon, I will follow the the link thanks so much !! Good luck everyone , I hope its fixed soon !!
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Old 10-22-2009, 09:42 PM   #220
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Default Re: keys in Magical Forest - get logged out

Great it just happened to me too w/ my silver keys , Sorry this has happened to everyone & I hope its fixed soon , Do you think it will help if I call Ganz too ?? Thanks for all the info !!
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