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I have 4 doors one emerald one gold 2 silver at the moment none can be opened I am close to a few more doors and I am mad because when I call Ganz all I get is " They are working on it" WELL ARE THEY AND WWHY IS IT NOT FIXED THEN?
I am waiting on 1 gold door and a silver on one account, also 1 key away from emerald door, on one child's account waiting on silver door, and on my DH's account he is waiting on silver, this glitch is really starting to annoy me, I have been calling every day on it. I also still have a problem with the peppermint puppy candy cane seeds and the rep told me that they are currently working on the candy cane seeds and as soon as that glitch is fixed they will begin fixing the woodland doors issue. I just want my Woodland door prizes already.
Yes, I have a problem with the Emerald keys! Last week I finally got the final key and open the prize door but when I click on the prize I want, the message screen pops up that says something like "not able to connect, you will now be logged out" (I don't remember the exact verbage, but you know what I mean). Then I am forced to log out, when I log back in, all of the Emerald keys are still there but I just can't claim my prize! I have tried like 3 or 4 times and it just keeps doing that.
I will have to contact WW support, I'll let you know what I find out. Have a great day!
Took me a year to get 5 emerald keys, and then when I finally did I can't get my prize... I don't hardly play anymore... there's no point. They fix the glitches that benefit us in 24 hrs. but the others... they don't seem to care when they get fixed.
After lots and lots of time and effort (not to mention real $$) I finally have the 15th silver key, and..........nothing. I have been keeping track of this thread and am getting more and more discouraged daily. Are you listening, Ganz?? Did you catch the part about the real $$? This is discretionary spending. It could easily be directed elsewhere.
I wonder if a threat of a lawsuit will nudge them to find a competent programmer instead of the regular crop of minimal-pay lazybodies hired on Internet. Enchanted Forest is, after all, live money; if you pay for a gallon of milk and it turns out to be sour, you'd want your money back, won't you?
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