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Old 10-17-2009, 10:40 PM   #161
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Default Re: keys in Magical Forest - get logged out

Hi everyone,
I'm sorry that for the problem that everyone is having with this game.

My suggestion is call Ganz if you are having this problem. They do respond to fixing problems when they have the evidence that many people are having the problem. The squeaky wheel gets the oil in Webkinz World. If you do not get any satisfaction from the person you talk to, call again and get someone else.

AuntietoEW
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Old 10-17-2009, 11:51 PM   #162
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by AuntietoEW
Hi everyone,
I'm sorry that for the problem that everyone is having with this game.

My suggestion is call Ganz if you are having this problem. They do respond to fixing problems when they have the evidence that many people are having the problem. The squeaky wheel gets the oil in Webkinz World. If you do not get any satisfaction from the person you talk to, call again and get someone else.

AuntietoEW
I have called them several times about this problem and they know it is happening to everyone but they have not found a fix for it I guess. I don't understand how they broke it in the first place. It used to work just fine.
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Old 10-18-2009, 12:49 AM   #163
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Default Re: keys in Magical Forest - get logged out

I am going to call again on Monday. I just got my last silver key on another account. I am waiting for 4 silver key doors and one emerald. This has been going on for too long.
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Old 10-18-2009, 12:05 PM   #164
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Exclamation Re: keys in Magical Forest - get logged out

I have all of my silver keys on one account and just found my last gold key on another account and I am very mad because I cannot get my door prizes! When is Ganz going to fix this problem!!!???
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Old 10-18-2009, 12:10 PM   #165
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Default Re: keys in Magical Forest - get logged out

wow, sorry that you guys are having this problem -- can u still get keys and will they add up to another door open if you have them all and can't log in?
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Old 10-18-2009, 12:10 PM   #166
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Default Re: keys in Magical Forest - get logged out

I talked to a rep at Ganz on last Monday and she said they were aware of the problem and " had someone working on it ". When will it be working is anyones guess. She said the prizes will still be there and recommended skipping the activites that give out the keys. Also to check Webkinz News as that is where they will anounce that it has been repaired.
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Old 10-18-2009, 12:12 PM   #167
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Default Re: keys in Magical Forest - get logged out

I am still playing on accounts that are not full of keys.
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Old 10-18-2009, 02:26 PM   #168
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Default Re: keys in Magical Forest - get logged out

View Post Originally Posted by Nanasrose
I talked to a rep at Ganz on last Monday and she said they were aware of the problem and " had someone working on it ". When will it be working is anyones guess. She said the prizes will still be there and recommended skipping the activites that give out the keys. Also to check Webkinz News as that is where they will anounce that it has been repaired.
I am still playing. Don't see any reason why not to since I can still win other prizes. I'm not going to skip both games on most of my accounts.
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Old 10-18-2009, 11:51 PM   #169
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Default Re: keys in Magical Forest - get logged out

Well I can be added to the list now, lol. I just found my last silver key, and it logged me out as soon as I tried to open the door.
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Old 10-19-2009, 01:28 AM   #170
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Default Re: Fairy Forest Keys Glitch causing Log Out

Yeah, I'm having this problem too. It was about a week or two ago that I got the last key for one account and I could open the door but I couldn't select the prize because I was loggedout. Then today, I got the last key for another account and couldn't even click on the door without being logged out!
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