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Yes!!! Thanks for posting this, because I too am having problems with this. I have sent a message to Ganz several times letting them know of this problem. I will keep checking back to see if the situation is resolved.
I think it is time for some of us to call them again about this issue. It has been at least 3 weeks now and it is something that used to work. It is affecting a lot of people. Sending messages won't help as much as a phone call will.
I didn't realize so may people were experiencing this same glitch. Mine has been going on a couple of weeks now. At first I was logged out when I tried to claim the top hat prize. Now it logs me out as soon as I click on the silver door. Hopefully it will be fixed soon and we don't lose any keys or prizes.
Are we all having the problem or is just a lucky few? I called Thursday about another issue... I keep getting a white screen that logs me out when I try to go to my room, however while I was talking with him I asked for an update and all he could tell me is that Ganz is aware of the problem and is working on it. Not really the answer that I was looking for since I have several accounts that have all 15 keys at the moment... never thought that I would be hoping for a seed or anything else besides a "Silver" key.
I got my last silver key yesterday, and I knew there was a problem a few weeks ago, so naturally I thought it had been fixed, but no, so it logged me off too, sent an e-mail to Ganz and they replied saying they are working on it.
It's getting worse every time they add something new, there are more glitches, I'm not sure if they are fixing the old glitches fast enough.
we have any new info for this? Both my son's and my accounts are having this issue.It srtarted for us about 2 weeks ago. Although he was able to get his first gold key yesterday. we just want webkinz to work the way it should. I hope it is fixed soon and that Ganz announces that it is fixed so that we all know. the waiting is the hardest part.
My suggestion is call Ganz if you are having this problem. They do respond to fixing problems when they have the evidence that many people are having the problem. The squeaky wheel gets the oil in Webkinz World. If you do not get any satisfaction from the person you talk to, call again and get someone else.
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