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I have had this problem on 4 accounts for about 2-3 weeks now. I have 4 silver doors to open and 1 emerald. I try every day on my main account - it has both a silver and an emerald door to open - and I get logged out. I have already lost an extra key to cyberspace. Nothing changes - the next time you check, you still have all your keys (except the extra one). I too have received the pop-up about how you must choose a prize before you can proceed, but of course you can't. I read on a number of threads that others had called Ganz and that Ganz stated the problem was being worked on, so I didn't call, but perhaps we all who are affected should - "the squeaky wheel gets the grease".
I contacted Ganz and they said this problem would definately get fixed they just did'nt know when! I think they did try to do something in maintence because now I get logged out as soon as I click on the door, before I got to see the prizes.
I'm having the same problem with my gold keys. Before if I click OK to get the prize, I would be logged out. Now if I even click on the door I get logged out. I hope they fix it soon because I only need 3 more silver keys before I'm full.
I only have 7 silver keys, but about 2 months ago, 2 of my keys disappeared. About the same time my keys disappeared, 2 of my badges were gone as well. Both badges were returned to me last Friday. I hope to get my silver keys back soon. It takes a very long time to even get one. I think they should have less sap glop and more prizes.
I have had this problem on 4 accounts for about 2-3 weeks now. I have 4 silver doors to open and 1 emerald. I try every day on my main account - it has both a silver and an emerald door to open - and I get logged out. I have already lost an extra key to cyberspace. Nothing changes - the next time you check, you still have all your keys (except the extra one). I too have received the pop-up about how you must choose a prize before you can proceed, but of course you can't. I read on a number of threads that others had called Ganz and that Ganz stated the problem was being worked on, so I didn't call, but perhaps we all who are affected should - "the squeaky wheel gets the grease".
Good idea, valleygram. I called today and asked about it and the candy cane seeds. No time given for when either will be fixed. The key glitch is more important I think and it has been going on about 3 weeks.
I just got my last silver key on another of my accounts and it's the one with all the emerald keys, too. I do think they should give some priority to fixing this since if we get more keys they are just lost. It takes a long time to find them all, too. And I want the table to go with my chairs.
I do not understand how when they add something new they break something that has been working for so long. The software company I used to work for had a test department and everything was thoroughly tested before it was put into production.
I just recently completed all the Silver Keys in the Fairy Forest in my USA account, but when I click on the door to claim my prize, I get logged out (I guess the door has become an EXIT door???)
Anyone else who has had this problem?
Anything I can do other than wait for Ganz to do something??
Hi, yes everyone is having the same problem with the keys. It's listed on the Wiki page. Many people have reported. I do believe that Ganz are working on it?????? Consider it more time to ponder over what you're going to pick as your reward LOL CJ
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