Major *Silver key prize glitch

[lamb]

I still got kicked out of WW when I tried to open my silver door after maintenance this morning.

[valleygram]

I have had this problem on 4 accounts for about 2-3 weeks now. I have 4 silver doors to open and 1 emerald. I try every day on my main account - it has both a silver and an emerald door to open - and I get logged out. I have already lost an extra key to cyberspace. Nothing changes - the next time you check, you still have all your keys (except the extra one). I too have received the pop-up about how you must choose a prize before you can proceed, but of course you can't. I read on a number of threads that others had called Ganz and that Ganz stated the problem was being worked on, so I didn't call, but perhaps we all who are affected should - "the squeaky wheel gets the grease".

[gg_galaxy2002]

I contacted Ganz and they said this problem would definately get fixed they just did'nt know when! I think they did try to do something in maintence because now I get logged out as soon as I click on the door, before I got to see the prizes.

[mel959800]

I'm having the same problem with my gold keys. Before if I click OK to get the prize, I would be logged out. Now if I even click on the door I get logged out. I hope they fix it soon because I only need 3 more silver keys before I'm full.

[smiggs12]

I only have 7 silver keys, but about 2 months ago, 2 of my keys disappeared. About the same time my keys disappeared, 2 of my badges were gone as well. Both badges were returned to me last Friday. I hope to get my silver keys back soon. It takes a very long time to even get one. I think they should have less sap glop and more prizes.

[marnabear]

Originally Posted by valleygram

I have had this problem on 4 accounts for about 2-3 weeks now. I have 4 silver doors to open and 1 emerald. I try every day on my main account - it has both a silver and an emerald door to open - and I get logged out. I have already lost an extra key to cyberspace. Nothing changes - the next time you check, you still have all your keys (except the extra one). I too have received the pop-up about how you must choose a prize before you can proceed, but of course you can't. I read on a number of threads that others had called Ganz and that Ganz stated the problem was being worked on, so I didn't call, but perhaps we all who are affected should - "the squeaky wheel gets the grease".

Good idea, valleygram. I called today and asked about it and the candy cane seeds. No time given for when either will be fixed. The key glitch is more important I think and it has been going on about 3 weeks.

[kandym]

problem here, too and i have had more silver keys - so where do they go???

COME ON GANZ!!!!! WAKE UP!!!

[marnabear]

I just got my last silver key on another of my accounts and it's the one with all the emerald keys, too. I do think they should give some priority to fixing this since if we get more keys they are just lost. It takes a long time to find them all, too. And I want the table to go with my chairs.

I do not understand how when they add something new they break something that has been working for so long. The software company I used to work for had a test department and everything was thoroughly tested before it was put into production.

[mrsumo]

Help !!!

I just recently completed all the Silver Keys in the Fairy Forest in my USA account, but when I click on the door to claim my prize, I get logged out (I guess the door has become an EXIT door???)

Anyone else who has had this problem?

Anything I can do other than wait for Ganz to do something??

HEEEELLLLLPPPP !!!!

[ConchyJane]

Hi, yes everyone is having the same problem with the keys. It's listed on the Wiki page. Many people have reported. I do believe that Ganz are working on it?????? Consider it more time to ponder over what you're going to pick as your reward LOL CJ