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I also cannot get my prize with all of my silver keys, but I was wondering if others who are experiencing this if they are still finding SILVER keys? I got a key today, but it was gold, so I wondered if your collection of Silver keys is full if you are more likely to get Gold keys?
I'm so sorry this happened to your child, michael. Did you register your complaint to Ganz in the "Missing Prizes" area? Hopefully, they'll get cracking on fixing this glitch and your child will not have to wait too much longer. Personally, my child's account has 14 silver keys and I'm dreading that 15th until they fix this. I'm sure Ganz wonders why we get so upset when they fix glitches that benefit us while leaving others (such as this one) to a lower priority. I hope Ganz sees this and realizes that many of us use Webkinz as a teaching tool to our children and prioritize their glitch fixing accordingly. No child should have to be told to wait for something that was supposed to be immediately given. ie: Your child patiently waited through 14 keys, the 15th should have garnered him/her a prize right away.
The glitch pop up for me this morning when I got my 15th silver key, however when I logged out and back in they were there. However I still think that we all need to call Ganz first thing Tuesday morning.
Oh no! I have ten Silver keys. I hope Ganz fixes this before my keys are lost too. Does anyone know what the prize is when you open the door?
The keys are not lost, you just cannot choose the prize. There are 4 prizes you can choose from: balloons, a brown top hat, a pink crystal, or a gold key. The gold key does not go in your room but just adds to your collection of gold keys so that you can get that prize sooner.
I got the crystal first and I was disappointed because it is really tiny. I think I like the balloons best and they look really good in the room with my bunny and the other Easter things. The top hat is good on a snowman. Unless you have several gold keys already I would not chose that.
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