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Old 10-05-2009, 01:06 AM   #21
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Default Re: New Member Greetings and Back to level 1 for a veteran user

I had trouble too. I found an emerald key that never showed up - in fact, it showed no keys at all & I had a lot. It would not let me log in until I tied 5 or 6 times, & then sometimes as soon as I logged in OK, it would tell me it was logging me out of WW. These are just a few of the problems I've had today.
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Old 10-05-2009, 01:10 AM   #22
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Default Re: New Member Greetings and Back to level 1 for a veteran user

It's been happening to me all weekend, I couldn't get the Things to Do Tab up either, when I did I did the job and did not show how much I've earned. My cache was empty I'm so frustrated, but I hope it gets fixed real soon. I hope I haven't lost all my stuff..........
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Old 10-05-2009, 06:18 AM   #23
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Default Re: New Member Greetings and Back to level 1 for a veteran user

Sounds like if there was ever a time for ganz to take WW down for a major maintenance it is NOW!...no room, says i've done everything or never done it at all...same as everyone else. My stuff better reappear!
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Old 10-05-2009, 06:21 AM   #24
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Default Re: New Member Greetings and Back to level 1 for a veteran user

Sounds like this is affecting quite a few..Thanks for posting everyone, it always helps to share in the misery...

I'm just glad my DS wasn't awake to see the horror that had happened to his account-(he'd just gotten to level 3 on kinzpost and he was so proud! Now he's back at level 1 OOF!) I can only hope they fix it before he gets home from school! All we're getting today after the horrific probs last night is the green screen...

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Old 10-05-2009, 06:55 AM   #25
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Default Re: New Member Greetings and Back to level 1 for a veteran user

It is always so nice to know that you are not alone. Let's see, green screen-check, level one on everything-check, no rooms-check, no gems-check, no keys-check, all items missing-check. Looks like I just started on WW and that was yesterday when I could log on. Now it is the dreaded green screen. I just hope they fix it very soon and that everyone gets their items back. It has taken me a long time to earn all that I have and I would like to keep it. Let's hope once Ganz customer service employees get to work that their IT department gets busy on these major issues.
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Old 10-05-2009, 07:25 AM   #26
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Default Re: New Member Greetings and Back to level 1 for a veteran user

Sorry all. I too was taken back to level 1. I thought perhaps I had purchased a family deluxe membership and it was a glitch. I was on the 10th level of academy and have been here forever. Now starting over and I cannot do today's activities or deluxe. This only happened on one of our sites (we have 5) Hopefully some techie will get it fixed and restored??
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Old 10-05-2009, 07:35 AM   #27
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Default Re: New Member Greetings and Back to level 1 for a veteran user

webberlily- so so funny about the furniture in the fridge! I can see the confusion though...they were ice cream sandwiches and pretzels!!
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Old 10-05-2009, 07:39 AM   #28
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Default Re: New Member Greetings and Back to level 1 for a veteran user

Sometimes I cannot lift the To Do tab, other times I'm back to level one at the job stuff. Arte says I'm new again. Sometimes I just can't log in at all. Sometimes I can open the activities, but it'll say 0 activities, and won't display any activities. And all times, I cannot open my house, so I'm worried my crops will die. It started glitching on me yesterday, and is still glitching today.
My kids account works, so I know it's my account and not my computer.

Sure would like Ganz to fix this.
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Old 10-05-2009, 07:56 AM   #29
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Default Re: New Member Greetings and Back to level 1 for a veteran user

I feel like such a ditz, I completely forgot this was here and posted about this elsewhere.

I'm having the same range of problems as kaibletoo listed above. Repeated attempts to sign on to my sister's account produce one of the above, including going back to starting fresh (which completely freaked me out!), green screen, no Daily Activities. I will say that after I got the bare account I did manage to sign on again and I was back on her phone, which I wasn't previously, so it seems to come and go.

I will add that her server is listed as "Wapi12". My account comes up on "Wapi10" and I haven't been having these problems at all on my account since this started happening last evening.

Eta:
I forgot, the first time I noticed something weird, the pet selected was showing very low stats (we keep them at/near 100). Attempts to feed the pet just doubled the amount of everything in the dock. Upon pulling up all the pets, the pet in question was showing normal stats in the high 90s, but the portrait stills said low stats. That was the first bit of weirdness with her account and then logging out/in to a different set of problems started.

Last edited by JuniperBerry; 10-05-2009 at 08:04 AM.. Reason: Forgot about the health level problem
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Old 10-05-2009, 08:01 AM   #30
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Default Re: New Member Greetings and Back to level 1 for a veteran user

My current status on my affect acount is that I am beyond the green screen and back to the unable to get any menu items from the tab and VERY low health levels...so we're pretty much stuck for now...

Uh oh Ganz did you:
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