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I don't have this problem, but my Mom does. She contacted Ganz because she has two and didn't want to be seen as exploiting a glitch. They told her to stop trying to open the box, that it's a glitch, and they are working on fixing it. Clearing the cache doesn't help. I clear the cache on our computer fairly regularly and Mom says she still has the problem. My best advice is what they told Mom: Stop clicking on the box, otherwise you could be seen as exploiting a glitch and get your account terminated. In fact, you probably should contact Ganz and explain the situation to keep from getting your account terminated.
yes, i have had the same thing i was like oh cool i got a zum outfit, but then when i logged in again, i was flipping through my zum pages, and saw a box that i missed and did not open it, it then logged me out and i logged back in and i found that zum outift again, so i had two of them, and i thought i have to find out where i put this zum outfit , i tried and tried to put it on my pet, i tried to put it in my dresser, or in another holder that holds stuff, i tried to put it in my room, on the floor, on the wall, and i even tried to put it on my zum, and in my zums room, i have not found where this item goes, its kinda frustrating cause i like a clean dock, and i cant clean out my dock i dont know where it goes, or how i can use it, so if anyone else knows i would like to know too, either way im having fun in webkinz world, so keep smilling and keep playing,
Re: *Giggly Zum Box and Prize (Zum Outfit) Problems
I also cannot get my zum outfit to work on my pet. This is a glitch that has been going on for a while. I do not know if it will ever get fixed. I am glad that another post is on it. Hope they can get it going.
Hi there! So today I finnaly captured a picture of the last Giggly Zum and I got to open the gift box. I was so excited that I was finnaly going to get that outfit! Well, when I clicked on my gift box, a message came up and I was logged out of WW. I logged back in and noticed that there was a Zum Outfit in my dock, but when I tried to put it on my pet and a box came up saying "Your pet can't wear this!". I was detirmend to make it work so I logged out and back in. It still din't work so I went to Zumwhere to view my field guide. The box was still clickable and I figured that if I clicked on it again, maybe it would fix the glitch. And it didn't! It also gave me another one! I don't want to get in trouble and I want the outfit fixed. Please help me! What sould I do? Thanks!
well as long at the outfit is in your dock they will not take it away.
I suggest to call Ganz customer service first thing in the morning. Here is the number
1-866-932-5469. Good Luck I hope everything works out for you.
Congrats on the Zum outfit btw.
Thank you! I'll try to call them, but I'm not old enough to so do you think I could put my mom on the phone and have her say "my daughter has permission to talk to you" and then I can tell them what's wrong? Thanks again!
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