Rare times in local KT. Place your mouse over times and items for time conversions and info.
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We also have a couple of accounts experiencing this problem..while the others are working ...missed several turns at this..and also had an odd occurrence or 2 with zum pictures yesterday...and also...in the Fairy Falls...and lost turns...looks like Ganz might have corrected 1 thing....was able to open a prize box...but..caused more glitches in the process.....Rather disappointed in this since we have all paid extra $ to access these areas....esp. right after the weeks of the key glitch. I'm guessing it depends what server you are on....
It was working for me for all of my family's accounts 6 hours ago. Now it is not working. I have lost turns on 3 accounts so far. I tried firefox and internet explorer and google chrome. None of them worked the first time.
I am not sure if it is just a server problem. I am wondering if it is like a lot of their other things that don't work the first time after you clear your cache.
Fairy Falls worked fine for me on Thursday, even after clearing my cache (American and Asian, deluxe accounts). It worked fine Friday morning and afternoon, but Friday evening it didn't work for me. I lost my turn on 3 accounts (I first tried Firefox, then Internet Explorer, then Google Chrome). When I went back to Internet Explorer for the 4th of my family's accounts (and all of the rest of the accounts), it worked fine.
This is why I so appreciate Webkinz Insider! Instead of wondering if there's a problem with our computers, we have a place to investigate if others are experiencing the same problem(s), so we know we're not alone.
Justin - You perform many services for us here. Thanks.
I was able to 'reproduce' the Fairy Falls glitch today. Here is what I did:
11/14/09 6:40ish am
cleared cache, cookies and authenticated sessions
logged on to jms40rare (one of my Asian accounts)
did 8pmKT hourlies (click for 25KC and quick draw)
went to Magical Forest
entered Fairy Falls
selected eyeball path (first one)
got mountain picture
logged on again - have to wait 6 hours!
logged on to jms40euro - a European time zone account (did not clear cache)
went to Magical Forest, entered Fairy Falls, selected first path - got Sap Glop
cleared cache, cookies and authenticated sessions 6:50am
logged on to jms40euro2 - another European time zone account
checked hourlies (got a blue screen - some other glitch? maybe related? I know people are also complaining of it - if I go somewhere else and come back, which I did not do this time, I can access the hourlies)
went to curio shop
went to Magical Forest, entered Fairy Falls, selected first path - got mountain picture
logged on to jms40 - American time zone account (did not clear cache)
went to Magical Forest, entered Fairy Falls, selected first path - got Cheerooney Puff
I have consistently seemed to have the glitch occur AFTER I clear cache. Once I get this mountain picture, then I seem to be able to get into the paths until the next time I clear cache. In my next six hour time slot, I will show that I can access three accounts (after the first one glitchs) when I do NOT clear cache.
I hope this information is helpful to reproduce the problem so we can get an official glitch report opened.
My operating system is Vista (don't know the service level) and I use FireFox for my browser.
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