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My screen looks exactly like Dixiecups-weird grey background and no left or right buttons. Sometimes it lets me go left or right if I move the wand over where they are supposed to be, and it will let me click a fairy. Other times the entire thing is frozen and I have to log out and log back in, losing a turn. I have no idea what server I am on, sorry. Tried looking for the loading info but it doens't show on my screen..
Here are the pics of what happens-there are no arrows to move, but today it let me move by moving the wand over the spots where the graphic for the arrows should be, and it let me click on a fairy. The 2 pics show that I could move the screen. Hope the details help...
Last edited by wikkikinz; 12-08-2009 at 10:18 AM.. Reason: adding pics
As usual, Wednesday's update of new items breaks other formerly working activities in Webkinz World. This time it's the Charm Forest.
On two separate accounts, in both Firefox and Internet Explorer, after selecting a path to search for charms, the screen freezes up while loading and forces a logout. Not only this, but you will also be docked a turn and have to wait another 6 hours to try it again.
Friday it still freezes up, but on the path select screen instead. As you can see, the wand appears as it would for your search but your background screen is locked, forcing the logout again.
It's been doing that for the last couple of weeks on three accounts. Merry Glitchmas.
I've learned the hard way to clear my cache before I do Fairy Falls. It's the only way it works for me (even though my computer already automatically clears everything, including cache, when I close my browser). Both Gem Hunt and Wheel of Wow are saying I already did them, even though I didn't. But my Wishing Well 2 worked fine. Same problems as first poster, different server here though (15).
From what I have seen it is like a toss of the dice. One day it will load fine the other you end up having to log out then it tells you you have done it. When I contacted Webkinz tech support they assured me this would be fixed as soon as they got around to it When that might be I was not told.
Hi everyone! I spoke with Ganz at least a week or so ago, and they told me the following, which I posted here earlier:
Originally Posted by phoenixsprite
Hi everyone! I tried the fairy falls on one account today, on firefox, then, hours later, after clearing the cache and updating Adobe flash, shockwave, etc. and changing browsers, using Internet Explorer instead of firefox, (at the recommendation of Ganz) I was able to do the fairy falls without any problems, for the first time in a while.
To use the Webkinz website with all the great new additions, which are really neat, (and thank you to Ganz for them, Kinzville Park for example) your computer needs to be continually kept up to date, with programs and memory upgrades (also per Ganz).
Until the tech department is able to "fix" this problem and other glitches that can pop up, it might be worth trying these things. It might help the website to run more smoothly and quickly as well.
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