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Old 11-19-2009, 07:54 PM   #151
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Default Re: *Fairy Falls will not load on some accounts

I have no idea what server I am on, but I have had the same issue. Mine works sometimes, and is froze other times. I don't know how to find my server but I do know, mine and my son's account both are messed up on Fairy Falls. This has been happening all week.
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Old 11-19-2009, 08:22 PM   #152
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Default Re: *Fairy Falls will not load on some accounts

I've been doing some experimenting, and this is what works for me:

First of all, DO NOT clear your cache; for once, this is not helpful. Generally, the first time I try getting in per day I get stuck on a partially loaded screen, and have to log out. The second time I sometimes get in a bit further, but then get stuck, or else it will load, but with that weird grey, mixed up screen. If I get that, I can still play the game. The third time per day I can usually get in properly.

Yesterday I tried something different: before going to Fairy Falls, I unloaded my dock, then jumped around to a number of different places in WW - Curio Shop, Kinzstyle Outlet, Arcade, etc. Then I tried Fairy Falls, and I got in with that odd grey screen, but I could click on a fairy (of course I got sap glop!). Six hours later I got in normally, with the proper graphics, and played the game normally, and the same thing happened when I did it for the third time.

I repeated this today, with identical results. I don't know which of those things I did got me in, and whether it was necessary to go to all those different places, but it's worth a try if you can't get in.
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Old 11-19-2009, 09:19 PM   #153
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Default Re: *Fairy Falls will not load on some accounts

View Post Originally Posted by canonymous
Thank You.
I will add 16.
5 is definitely there (I added it myself the other day)
Yep you are right oops. I mixed up 5 and 14. I thought it said 4 and 15. I guess i didn't read it very well LOL.
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Old 11-19-2009, 09:27 PM   #154
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Default Re: *Fairy Falls will not load on some accounts

I am also having those issues...have been for the past week!! Unfortunately, I don't know what server I am on...I think, 13 or 16 or something like that, I'm not sure.

~Sara
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Old 11-19-2009, 10:13 PM   #155
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Default Re: *Fairy Falls will not load on some accounts

View Post Originally Posted by ClaraZ25
Yep you are right oops. I mixed up 5 and 14. I thought it said 4 and 15. I guess i didn't read it very well LOL.
That's OK. I added 16.

View Post Originally Posted by Sararoxmysox
I am also having those issues...have been for the past week!! Unfortunately, I don't know what server I am on...I think, 13 or 16 or something like that, I'm not sure.

~Sara
Thank you.
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Old 11-20-2009, 11:00 AM   #156
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Default Re: *Fairy Falls will not load on some accounts

View Post Originally Posted by Ritzcracker
I've been doing some experimenting, and this is what works for me:

First of all, DO NOT clear your cache; for once, this is not helpful. Generally, the first time I try getting in per day I get stuck on a partially loaded screen, and have to log out. The second time I sometimes get in a bit further, but then get stuck, or else it will load, but with that weird grey, mixed up screen. If I get that, I can still play the game. The third time per day I can usually get in properly.

Yesterday I tried something different: before going to Fairy Falls, I unloaded my dock, then jumped around to a number of different places in WW - Curio Shop, Kinzstyle Outlet, Arcade, etc. Then I tried Fairy Falls, and I got in with that odd grey screen, but I could click on a fairy (of course I got sap glop!). Six hours later I got in normally, with the proper graphics, and played the game normally, and the same thing happened when I did it for the third time.

I repeated this today, with identical results. I don't know which of those things I did got me in, and whether it was necessary to go to all those different places, but it's worth a try if you can't get in.
Thanks for your advice.

I'll keep this in mind for future Fairy Falls travels.

Last night, I had problems with my modem so I had to turn that off and disconnect it as well as my router. After turning them on and rebooting my computer, this morning I was able to get into the gemstone path of Fairy Falls with all the graphics. Unfortunately, I got the Bad Fairy; the good part is Fairy Falls worked for me. I'm going to try your advice, Ritzcracker, for this afternoon. If I get stuck, I will call Ganz and share all of our challenges.
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Old 11-21-2009, 11:31 PM   #157
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Default Re: *Fairy Falls will not load on some accounts

This has happened to me twice! I pick a path and it freezes my screen and I have to log out and back in and then my turn is up for the day!
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Old 11-23-2009, 03:31 AM   #158
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Default Re: *Fairy Falls will not load on some accounts

when are they going to fix this?? I have had this problem for two weeks now, where sometimes it works and sometimes it doesn't.
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Old 11-23-2009, 07:11 AM   #159
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Default Re: *Fairy Falls will not load on some accounts

Same here. It works every once in a while, but most of the time it either won't load (although I hear giggling) or I get that tan/grey screen that doesn't work.
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Old 11-23-2009, 08:27 AM   #160
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Default Re: *Fairy Falls will not load on some accounts

View Post Originally Posted by Ritzcracker
I've been doing some experimenting, and this is what works for me:

First of all, DO NOT clear your cache; for once, this is not helpful. Generally, the first time I try getting in per day I get stuck on a partially loaded screen, and have to log out. The second time I sometimes get in a bit further, but then get stuck, or else it will load, but with that weird grey, mixed up screen. If I get that, I can still play the game. The third time per day I can usually get in properly.

Yesterday I tried something different: before going to Fairy Falls, I unloaded my dock, then jumped around to a number of different places in WW - Curio Shop, Kinzstyle Outlet, Arcade, etc. Then I tried Fairy Falls, and I got in with that odd grey screen, but I could click on a fairy (of course I got sap glop!). Six hours later I got in normally, with the proper graphics, and played the game normally, and the same thing happened when I did it for the third time.

I repeated this today, with identical results. I don't know which of those things I did got me in, and whether it was necessary to go to all those different places, but it's worth a try if you can't get in.
Please call GANZ and tell them what is working for you to get the fairy falls to work. Maybe somehow this will help their tech department debug the issue. Thank you for posting what works for you. I will try this!
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