Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I got a code and it did not work either. I found a second one and it worked. When I recieved the "used' message I called Ganz, but it was a weekend and they were not open. I had codes sent to other e-mails so I could get dresses for my nieces, I hope they will work, but I have not tried them yet. I'm glad to hear that when I get Ganz on the phone they may be able to help. That is nice. I'm sorry to hear that alot of people were having this problem. But congrats to those who got the dress.
I was only able to get two codes. Much to my daughter's dismay, both wouldn't work. I am very tired of jumping through hoops, only to feel my child's disappointment. I feel lile Ganz owes me and my girl. Can anyone tell me where to call/write etc to get the right code?
I read on another thread that one person got 7 codes on one e-mail after clicking on 1 diamond. This person entered one code, which didn't work, then tried the second, which did. He/she did not enter any more. If this happened to other people as well, I imagine that most people would enter them all, which is probably why so many codes are used - there was a glitch handing out multiple codes to some people that should have got just one.
We thought it was only one code per person...that being said my code didn't work but I just called Ganz and after verifying my info they placed the item in my dock.
:bas:That is so good to know. I will call them tomorrow. I got one for each of my grandchildren and my self all on different everyday e-mail address. I did the work and used their e-mails. They are not allow on the computer more than an hour a day. All was as on the up and up as it could be! Out of twelve codes only three worked. The other codes said they had already been used.
:bas:Will I need each of their account information? This could be time consuming! :bas:Oh well as Ganz proved this last weekend integrity counts big with them. I'm pretty sure they will do the right thing.
The same day the diamonds came out if you did not enter them right a way it was a chance that they would be used. The codes were issued randomly and to multiple players by Ganz. It was a give and take chance that you would get one that had not been entered already. Out of 3 codes I had one to work and my friend was issued the same code I was in an email so I know it was Ganz and not random code entries. Me and my friend printed all our codes and compared them. We only had one that was the same.
Hi! I don't know if this information will help, but Ganz once had a message on the Webkinz Newz about the codes being case sensitive, meaning, capital letters instead of lower case - or exactly as the code is. I don't know if it will make any difference, but you could try and see if it helps. Hopefully it will.
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