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Old 11-07-2009, 07:47 PM   #51
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Default Re: Cannot Open Zum Gift Box

I have had this problem too with my giggly zum gift box. I click the box and I get logged out. BUT here's the thing.... I still got the prize. It was in my dock after I logged back in. I went to open my box again later and again I was logged out. BUT once again I got the prize in my dock. Start looking in your dock for the zum prizes. My box still shows as being unopened but when I click on it and get logged out I am still getting the prize. I have 14 zum outfits from clicking on the giggly zum prized box.
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Old 11-07-2009, 08:27 PM   #52
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Default Re: Cannot Open Zum Gift Box

View Post Originally Posted by golferguy
I have had this problem too with my giggly zum gift box. I click the box and I get logged out. BUT here's the thing.... I still got the prize. It was in my dock after I logged back in. I went to open my box again later and again I was logged out. BUT once again I got the prize in my dock. Start looking in your dock for the zum prizes. My box still shows as being unopened but when I click on it and get logged out I am still getting the prize. I have 14 zum outfits from clicking on the giggly zum prized box.

You may have your zum outfit, but did you notice that it is in the coupon section and your pet can't wear it?

I am not sure if the other prizes are showing up in the coupon section or not, but once Ganz fixes the programming the "coupon outfits" will probably disappear.
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Old 11-07-2009, 11:02 PM   #53
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Red face Glitch with giggle zum prize?

Hi all,

I just found my last giggly zum and was so excited, but when I went to open the box, I got the message that I was being logged out and then I was logged out. I logged back in and saw the zum outfit and thought "HOORAY!" I have been wanting that one and was glad to see it in my dock. Problem is, when I try to dress my pet with it, I get a message that tells me that my pet can't wear that item.

I went back to my zum field guide and it showed the unopened box on the giggly page, even though the outfit is now in my dock. I clicked on it again, and again got logged out.

Anyone else encounter this problem with this prize? Was there away around it besides calling Ganz? Tried clearing cache and cookies, but it didn't work.

Thanks!
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Old 11-07-2009, 11:44 PM   #54
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Default Re: Cannot Open Zum Gift Box

Nevermind, I found my answer here: http://www.webkinzinsider.com/forum/...47/index4.html. So, if anyone else has this issue, the link here should at least let you know you are not alone and Ganz is aware of it, but has no time line as to when it will be fixed. *sigh*
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Old 11-07-2009, 11:48 PM   #55
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Default Re: Cannot Open Zum Gift Box

Wow, that was funny. I posted those two above posts in the help section and here they are, the link taking me right back to where I was! LOL! Sorry for posting about something you all already knew about. I didn't see this thread until after I posted in the "please help" section.
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Old 11-08-2009, 12:49 AM   #56
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Default Re: Cannot Open Zum Gift Box

Thank goodness for WI. This just happened to me too. I finally completed my first page of Zums, Lazy Zums. When I clicked on the box in the center of the page I got logged out. I tried three times. I didn't notice anything new in my dock, though I don't know what I'm looking for.
It's always comforting to come here and see that I'm not alone in dealing with an issue. Thanks again WI.
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Old 11-08-2009, 09:37 PM   #57
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Default Re: Cannot Open Zum Gift Box

Yup same here,and i agree with 'outgoinglyshy'....Thank goodness for WI to share these kinds of glitches and realise ur not alone!!!
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Old 11-08-2009, 11:42 PM   #58
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Default Re: Cannot Open Zum Gift Box

i just had this happen with my peeking box. One glitch to another...
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Old 11-09-2009, 05:18 PM   #59
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Default Re: *Cannot Open Zum Gift Box

Mark me down too...I've tried 4 times to open my Lazy Zum gift box, I get logged out every time. And I have nothing to show for it, not even a costume I can't wear! I guess that just comes with the giggly zum prize box.
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Old 11-09-2009, 08:35 PM   #60
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Default Re: *Cannot Open Zum Gift Box

I got my last peeking zum today and can't open my box either! the same thing happens to me, I get logged out when i click it.
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