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Old 11-05-2009, 10:36 PM   #41
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Default Re: Cannot Open Zum Gift Box

Yeah, I finally got my last of the Giggly Zums, and I can't get the gift. Oh well, I can wait. I waited ages to find that last Zum, so I shall wait some more! I'm going to become an expert waiter if this kind of thing keeps going.
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Old 11-05-2009, 11:26 PM   #42
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Default Re: Cannot Open Zum Gift Box

this has happened to me twice, now on two accounts
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Old 11-06-2009, 06:37 AM   #43
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Default Re: Not getting zumwhere's box to open

I have the same problem! I just got my box and when I opened it, I got logged out. I thought I lost it, so I checked in my dock and it was there, but it won't let any of my pets wear it. I hope they fix it, I really love that costume.
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Old 11-06-2009, 07:20 AM   #44
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Default Re: Not getting zumwhere's box to open

Me too! And it's been that way ever since the Zumbuddies were added.
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Old 11-06-2009, 05:02 PM   #45
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Default collecting zums and opening the prezent

this morning i found my last lazy zum which means now i can open the prezent to see what i have won but every time i click on the prezent to open it i get loged out of webkinz world. it's so anoying i just want to see what prize i have won. has this happend to any one else and how can it be fixed
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Old 11-06-2009, 10:36 PM   #46
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Default Re: collecting zums and opening the prezent

There have been several people I know who are experiencing this same problem.

It seems when the fixed the key glitch in the forest it moved to Zumwhere. Now the prize boxes there cannot be opened.
Call Ganz on Monday....but I'm sure you'll get the reply everyone else got "We are aware of the problem and are working on it".
At least they'll see it is more widespread.
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Old 11-07-2009, 08:33 AM   #47
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Angry I can't unlock my Zumwhere Prize!!

Yesterday I got my last Lazy Zum, but whenever I click the present, I get the "cannot connect to Webkinz World" message and it logs me out! I've tried multiple times, but it never works! I called Customer Service, but they aren't open on weekends. Can anyone help?
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Old 11-07-2009, 09:24 AM   #48
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Default Re: collecting zums and opening the prezent

That happened to me, too. Hopefully it will be fixed soon.
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Old 11-07-2009, 10:40 AM   #49
 
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Default Re: Cannot Open Zum Gift Box

I have reported this problem also, I have been having the issue ever since the last update, I get logged out and DO NOT get my prize. I have tried at least a dozen times and get logged out and nothing in my dock. So frustrating!
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Old 11-07-2009, 10:49 AM   #50
ishful
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Default Re: Cannot Open Zum Gift Box

Add me to the list I FINALLY got the last bratty zum and was logged out each time I clicked on the prize. The prize did not show up in my dock unfortunately.
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