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Old 04-29-2017, 11:04 AM   #1
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Default Webkinz Day snubs old inactive accounts?

Of my 4 accounts, one of them is active, one just went inactive a week ago (haven't had time to buy a new Webbie), and 2 (my DD's) have been inactive for several years, one longer than the other. On 3 of the 4 accounts, I was give a day of Deluxe membership and access to all the extra daily activities (Wheel of Yum, Super Wheel, Wheel of Wishes, Balloon Darts). On the 4th account, the one that has been inactive the longest, I was not given the day of Deluxe membership, access to any of the special daily activities, or a Bake Sale gift box. Worst of all, I didn't receive my Webkinz Day gift! Why was one inactive membership treated differently than the other 3?

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Old 04-29-2017, 01:05 PM   #2
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Default Re: Webkinz Day snubs old inactive accounts?

That's crazy! I haven't checked out all of my accounts yet. So far my latest inactive one worked as Deluxe today.
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Old 04-29-2017, 05:32 PM   #3
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Default Re: Webkinz Day snubs old inactive accounts?

What constitutes an inactive account? Not ever used, free, free but not used?

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Old 04-29-2017, 09:57 PM   #4
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Default Re: Webkinz Day snubs old inactive accounts?

That's so weird! I would totally contact Sally Ganz on Facebook about that bc that's definitely not right. Plus she'll be able to help you get your Webkinz Day gift box, I almost totally forgot about Webkinz Day until I realized at the bottom of WI it stated it. I logged on & received my gift box, such a bummer you didn't. Sally Ganz responds a lot quicker than emailing Ganz & she doesn't give you that typical useless & noninformative automated email that Ganz typically does. Whatever you decide to do, I really hope you're able to get it straightened out & figure out why this was happening. Good Luck!
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Old 04-30-2017, 12:57 PM   #5
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Default Re: Webkinz Day snubs old inactive accounts?

View Post Originally Posted by chicken little
What constitutes an inactive account? Not ever used, free, free but not used?

chicken little
In my case I mean an account that went inactive by not logging on a new Webbie after a year had gone by.

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Old 05-05-2017, 01:32 AM   #6
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Default Re: Webkinz Day snubs old inactive accounts?

View Post Originally Posted by chicken little
What constitutes an inactive account? Not ever used, free, free but not used?

chicken little
Inactive accounts are titled inactive after a year without another pet being added to it goes by. Once an account is inactive it loses privileges such as; going into KinzChat Plus, going into Regular Chat and Plus Chat trading room, going to the Plus Chat at the park, receiving celebratory items, receiving KinzPosts, sending KinzPosts, and many more that I'm sure I've missed.

I'm honestly not surprised that you received nothing; I believe once an account is deemed a "free" account they bank on the conclusion that you won't be using it anymore. "free" accounts get nothing because you aren't feeding Ganz money to put it bluntly.
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Old 05-05-2017, 11:08 PM   #7
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Default Re: Webkinz Day snubs old inactive accounts?

Yeah it's kinda sad, but free accounts get very little.. Ganz needs to make money though, so I kinda get it.
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Old 05-06-2017, 11:10 AM   #8
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Default Re: Webkinz Day snubs old inactive accounts?

View Post Originally Posted by ChaseTheFace
Inactive accounts are titled inactive after a year without another pet being added to it goes by. Once an account is inactive it loses privileges such as; going into KinzChat Plus, going into Regular Chat and Plus Chat trading room, going to the Plus Chat at the park, receiving celebratory items, receiving KinzPosts, sending KinzPosts, and many more that I'm sure I've missed.

I'm honestly not surprised that you received nothing; I believe once an account is deemed a "free" account they bank on the conclusion that you won't be using it anymore. "free" accounts get nothing because you aren't feeding Ganz money to put it bluntly.
ChaseTheFace, I completely agree with you. The reason I am perplexed is because I had three "inactive" accounts, yet I continue to log in with them regularly and use them. The first had only been inactive for a week, the second for about 3 years, and the third for 5 or more. In comparing the 2 that had been inactive for the longest, they are always treated differently regarding what features I can and cannot use because they became inactive at different times of decision making by Ganz regarding how they were going to treat inactive accounts. Believe it or not, the 3 year inactive account has lost more privileges than the 5 year inactive account. So I was surprised that it was the 5 year inactive account that did not receive the Webkinz Day gift.

As suggested above by Luvsfrogs,, I went on Webkinz's Facebook page and complained. Sallie Ganz told me to email customer service. I did, and the answer I received was to re-check my dock and to try logging out and logging in again. I then got the following disclaimer, which I read as, "tough luck."

"Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded."

Thanks for nothing, Ganz.

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