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Old 07-12-2007, 04:10 PM   #1
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Angry Store Unhelpful

I called a store earlier today that said they had just received a new shipment of webkinz, but to call back at 5:00 because the manager would be putting them out then. When I called back I asked about the Lil Kinz and what they received. I was told that they couldn't tell me over the phone and that I would have to come in. Can you believe that! The Webkinz website actually states that you should call ahead. Is this allowed? I am really angry. I don't want to spend all day driving to the store to find out they don't have what I want.
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Old 07-12-2007, 04:12 PM   #2
rockergirl34
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Default Re: Store Unhelpful

ya theres this store called andersons near where and if they have webkinz and u ask them wut kind they say i dont no come on down and look
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Old 07-12-2007, 04:13 PM   #3
pandapawn43
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Default Re: Store Unhelpful

Maybe if this really makes you mad shop at a different store. What store is it?
Old 07-12-2007, 04:17 PM   #4
Uggfan22
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Default Re: Store Unhelpful

that's strange
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Old 07-12-2007, 04:18 PM   #5
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Default Re: Store Unhelpful

Webkinz can't make any store service you over the phone, did you ever take a moment to think that they are busy dealing with customers currently buying things and don't have time to run back and forth to the shelves to tell you which are currently instock.
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Old 07-12-2007, 04:19 PM   #6
fireflyblue
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Default Re: Store Unhelpful

Sometimes the clerks don't know what is what, and better they say "I don't know" than guess and tell you wrong. Who knew there was both a monkey and a cheeky monkey? I didn't, till I got a good look at them together ... and I double-checked back home. A non-webkinz-fan clerk wouldn't have a clue what the difference was, if you asked.
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Old 07-12-2007, 04:29 PM   #7
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Default Re: Store Unhelpful

This store has been incredibly unfreindly in the past. The first time I bought a Lil Kinz there, the woman was mad because she had to get off the phone with her friend to run my credit card. I've worked in retail for years, and realize that there are times when the store is busy, I don't mind being placed on hold, etc. However, a retail store makes it's money by selling a product, and if a store has such a great product bringing in new customers, then if I were running the store, I would be nice to those people. (Actually, I would be nice to everyone. You never know who is planning to spend a lot of money in your store.) When I called the store after 5:00 the woman who answered the phone was rude from the start, had she been polite I probably wouldn't have even thought to post the experience here. You are right though. I am voting with my cash! I will not support this store, and will no longer be buying any Webkinz from there.
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Old 07-12-2007, 04:35 PM   #8
starie23
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Default Re: Store Unhelpful

good choice that store lady sounds mean
Old 07-12-2007, 10:04 PM   #9
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Default Re: Store Unhelpful

You really should put in a complaint to the manager. If that women is there next time, take a look at her name tag..
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Old 07-12-2007, 10:12 PM   #10
cutie515
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Default Re: Store Unhelpful

i went to a store that had an e-mail list and said that they would e-mail you if they got webkinz in and if you gave them a list of the ones that you wanted then they would tell you when they were getting those in!! so cool and very nice people!!! then i went to another store that told us that around the end of july they were getting 6000 webkinz in!!!!!!!!!!!! i will be savig my allowance and buying a truckload!!!
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