Ugh... I'll log on tonight and see if it's happening to us too. If you call Ganz (1-866-932-5469) and tell them you're having WJr. problems, they'll connect you to a WJr. rep. I've found that these reps are a lot more accommodating and knowledgeable than the Webkinz reps. If it's a universal problem, they'll usually let you know when they'll be working on it. They'll also give your daughter her money back. I'll let you know how we make out. Good luck!
