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Go Back   WebkinzInsider.Com Webkinz Forum > It's All About The Webkinz! > Webkinz Jr.
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Old 05-31-2009, 07:30 PM   #1
I Love My Cheeky Cat
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Default [SOLVED AND FIXED BY GANZ REP]i cant find my orange cat couch!

i cant find it! is there a way to change the couch in the play room? help!

UPDATE- A Ganz Rep helped me on the phone and resolved the issue, giving my account a orange kitty couch.

thanks all members who posted and helped me

ALL MEMBERS HAVING ANY PROBLEM WITH A ISSUE RELATED TO SOMETHING LIKE THIS- PLEASE CALL THE WEBKINZ HELP LINE.

1-866-WEBKINZ

Last edited by splish-splash; 06-17-2009 at 07:05 PM..
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Old 05-31-2009, 07:35 PM   #2
e Give Thanks
 
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Default Re: i cant find my orange cat couch!

Click on the decorate button at the bottom of the screen and then click on the couch and it should change.
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Old 05-31-2009, 07:43 PM   #3
I Love My Cheeky Cat
Webkinz :)
 
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splish-splash is just really nicesplish-splash is just really nicesplish-splash is just really nicesplish-splash is just really nicesplish-splash is just really nice

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Default Re: i cant find my orange cat couch!

View Post Originally Posted by AnthonysMommy
Click on the decorate button at the bottom of the screen and then click on the couch and it should change.
it wont let me
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Old 05-31-2009, 07:47 PM   #4
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Default Re: i cant find my orange cat couch!

View Post Originally Posted by splish-splash
it wont let me
Ahh. I've been having some problems with the pet items too. If it doesn't work after the next time you log in, you might want to give them a call. The number is 1-866-932-5469. Tell them you need help with your WJr. account and they'll connect you.
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Old 05-31-2009, 07:49 PM   #5
I Love My Cheeky Cat
Webkinz :)
 
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splish-splash is just really nicesplish-splash is just really nicesplish-splash is just really nicesplish-splash is just really nicesplish-splash is just really nice

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Default Re: i cant find my orange cat couch!

ok thanks! your a awesome mod!
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Old 05-31-2009, 08:25 PM   #6
Baby remmber my name
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Default Re: i cant find my orange cat couch!

I hope you get it back,
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Old 06-01-2009, 04:30 PM   #7
OW! I'm really
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Default Re: i cant find my orange cat couch!

Just to let you know, you're not the only one. I have the same thing happen to me repeatedly with my orange cat couch. It just randomly disappears on me then reappears a day or two later. I use to e-mail them each time and they would fix it now I just wait and it eventually reappears. But since you seem not to be able to use the decorate button also, I'd call the number AnthonysMommny gave and see if they can get it fixed for you. Good Luck!
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Old 06-09-2009, 08:21 PM   #8
Black Kittays!
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Default Re: i cant find my orange cat couch!

i know! i'm sorry i got all 6 pets and did not receive some of their items. really dissapointing
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Old 06-11-2009, 01:38 PM   #9
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Red face Re: i cant find my orange cat couch!

Hmm well that is weard..... now that i think about it i do not think my brother got his webkinz jr. pet item ether.
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Old 06-11-2009, 06:48 PM   #10
OW! I'm really
Gifted
 
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Default Re: i cant find my orange cat couch!

View Post Originally Posted by WEBKINZ GIRL 15
Hmm well that is weard..... now that i think about it i do not think my brother got his webkinz jr. pet item ether.
Make sure to double check and if he didn't I would call or e-mail Ganz and they can get in added to his account. If you don't mind waiting a day and don't want to sit on the phone use the customer service link on the Jr. site and you can e-mail them and they can get it added. That's how I got mine added when it was missing.
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