Please Help. We got a gift in our room but it was empty.

[charming]

What was inside? The banner that says happy fall is still up but when we clicked on the gift box there was nothing inside. Did anyone else get this?

[Oddmeister]

Yeah, we got the same thing. I haven't called Ganz about it.

[PaperButterfly]

We also got the same thing, but with nothing inside. I checked in the kitchen and there was a cake on the counter. So I'm wondering if that was inside of the box? But I also can't remember if that was from the wheel either, DS kinda jumps around so I can never remember what we get. I'll try to get a picture when I get a second.

I checked around and nothing else looked new and the fall banner was also gone today. I'm remembering getting a cake on the wheel so I'm thinking the cake came from the wheel. Anyone know for sure?

[charming]

we had a slice of cake on the counter but that's from the wheel. Please LMK if anyone calls Ganz about this and what they say

[basbunch]

Yes it happened to me!
Grrrrrr
although my boy seemed to be happy with the confettii! lol

Originally Posted by charming

What was inside? The banner that says happy fall is still up but when we clicked on the gift box there was nothing inside. Did anyone else get this?

[PrincessToeshoe]

I don;t have a Webkinz Jr. so I can't be of much assistance. :[ Sorry.
I do recommend calling or e-mailing Ganz, though. They should be able to right the mishap. :]

[tinybluesmiley]

That's so weird! What a mean glitch. Sorry to hear that. Good luck trying to get your gift back though!

[charming]

so I called Ganz on Wed. and she said this was a wide spread thing and that I should check my dock on Thur. and the gift would be there. Needless to say of course it wasn't! I'm calling again today if I get time, if not on Mon.

[walkingbetty]

I had an empty blue box on webkinz and when I called, they said they could do nothing about it, so I hope you all have better luck....