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Go Back   WebkinzInsider.Com Webkinz Forum > It's All About The Webkinz! > Webkinz Jr.
Reload this Page Adoption gift??
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Old 06-14-2009, 09:51 PM   #1
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Default Adoption gift??
I was having trouble logging in at first. At one point my jr pet was sitting in the living room with a present next to him. Clicked on it and then the program froze.

When i finally logged back in, the present was gone...I have no idea if there was anything in it, or if I got it. THere was no food in the fridge...etc.

Did I miss out on something?

Thanls
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Old 06-15-2009, 12:37 AM   #2
OW! I'm really
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Default Re: Adoption gift??
I’m so sorry that happened to you. But you are not alone. Many members have had this same problem. It is one of those glitches Ganz still hasn't completely worked out. In every adoption gift there is a specific pet food and item for your Jr. pet. It depends on which pet you have what you get.

The food item will be sitting on the counter in the kitchen. FYI you only get 1 of these for now. Once your pet eats it you can not buy any more in the W-Shop. The furniture item will be in the corresponding room it would belong it. I have the orange kitty which came with the cat couch and it was in the play room.

I would call Ganz 1-866-932-5469 ask for the Jr. dept and tell them what happened. They should be able to help you and if not get your gift box at least get your pet items on your account.

Here are the pictures for all the different pets. Hope this clears things up. Good Luck and I hope you get it fixed soon!

Click the image to open in full size.
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Old 06-15-2009, 02:07 AM   #3
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Default Re: Adoption gift??
Best thing to do is call Ganz and explain what had happened. They are very helpful and will probably award you the gift. I know they have corrected my accounts when I was missing things. Can't hurt to try. The phone number is somewhere here on WI.
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Old 06-15-2009, 03:54 AM   #4
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Default Re: Adoption gift??
Phone number: 1.866.932.5469
email: support@webkinz.com

Calling is probably your best bet. Don't worry, your gifts will be awarded.
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Old 06-15-2009, 05:22 PM   #5
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Default Re: Adoption gift??
Don't use support@webkinz.com, they don't check it that often. Email headoffice@ganz.com and they will forward your email to the Customer Service people
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Old 06-17-2009, 06:26 PM   #6
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Default Re: Adoption gift??
If you checked your inventory and it wasn't there,
you may have been experiencing a glitch. If you still
can't find your missing items in a week or so I would
try contacting Ganz and seeing if they are able to get the items
back for you. I wish you the best of luck in trying to find your items!

- Midnights Bliss
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